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Operations Co-ordinator (72124-0624)

Warwick Business School, The University of Warwick

Location: Coventry, Warwick, Hybrid
Salary: £25,138 to £28,759 per annum
Hours: Full Time
Contract Type: Permanent
Placed On: 7th June 2024
Closes: 16th June 2024
Job Ref: 72124-0624

This is a re-advertisement. Previous candidates for this role need not apply.

Location: University of Warwick Campus, Coventry

About the Role  

For informal enquiries, please contact Sarah Allen Reading at Sarah.Allen-Reading@wbs.ac.uk

In this busy and varied role, you will be responsible for providing consistent and high-quality administrative support for a number of full-time Master’s courses. This will involve acting as the first point of contact for a range of enquirers (students, faculty, administrative staff) throughout the student life cycle (i.e., from pre-arrival to graduation). It will also include maintaining accurate records, following agreed processes within the Masters portfolio and assisting with the organisation of internal student events, such as guest speakers and social events. As part of a large team of skilled administrators, this is your opportunity to really get involved with the daily running of our Masters portfolio.

You will have experience of delivering excellent customer service through effective team working and be able to demonstrate the ability to work in a matrix organisational context. Evidence of well-developed administration skills, preferably in an HE environment, and a high level of IT literacy will be required, as will the ability to work with a high degree of accuracy and attention to detail. You will be at ease working in a changing environment, being able to demonstrate flexibility to be involved in a number of operational support activities at a time of changing landscape in HE provisions.

This role requires the following working hours: Monday-Thursday 9:00-17:00 and Friday 9:00-16:00.

The role is a student facing post with the possibility of some hybrid working outside of term time, depending on business needs. Some flexibility in working hours may be required on rare occasions (with advance notice).

Duties and Responsibilities

  • Provide effective and comprehensive customer focused administrative support for master’s programmes.
  • Provide support and guidance for current students throughout the student lifecycle and through a variety of media (e.g., face to face, email, online, telephone), ensuring that enquiries are responded to in a helpful, appropriate and timely way and escalating queries where appropriate.
  • Assist in the maintenance of accurate records throughout the student life cycle through data held on customer relationship and management information systems, ensuring the timely provision of information to internal and external stakeholders as required (e.g., sponsors, current students, faculty, other University departments).
  • Assist in the organisation of a range of teaching events in the UK and overseas (including both face-to-face and online events). This may include booking the venue; publishing the information externally in advance; handling event booking/queries; including the sourcing and provision of AV/IT equipment; provision of evaluation forms; confirming accommodation, refreshment, security access and cleaning arrangements.
  • Provide administrative support for the assessment process, including providing assessments to students, processing submissions, liaison with markers, timely release of confirmed marks and feedback.
  • Ensure that programme quality assurance processes are completed in a timely way, monitoring student attendance, collating and disseminating feedback and resolving or escalating any issues that arise, as appropriate.

CLOSING DATE: Sunday 16 June 2024 at 11.55 pm

Full details of the duties and selection criteria for this role can be found in the vacancy advert on the University of Warwick's jobs pages. You will be routed to this when you click on the Apply button.

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