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Assistant Librarian

Newcastle University - Library Services

Location: Newcastle upon Tyne
Salary: £33,966 to £36,024 with progression to £44,263 per annum, pro rata
Hours: Part Time
Contract Type: Permanent
Placed On: 7th June 2024
Closes: 18th June 2024
Job Ref: 27187

Company description:

We are a world class research-intensive university. We deliver teaching and learning of the highest quality. We play a leading role in economic, social and cultural development of the North East of England. Attracting and retaining high-calibre people is fundamental to our continued success.

Job description:

The Role


These posts present an excellent opportunity to join our highly regarded Customer Services teams in two of our busy libraries. Assistant Librarians play an important role across a range of functions, including service delivery, development, and improvement. They ensure the delivery of consistently high standards of customer service across the Library's extensive opening hours.

The ideal post-holders will be excellent communicators with demonstrable experience of successful project management and an extensive knowledge of front-line library services including the use of integrated library management systems.

There are two posts available, one at our Philip Robinson Library (26 hours per week), and one at the Walton Medical Library (18.5 hours per week). These are campus-based roles, although there may be occasional opportunities for blended working.
You will be asked to indicate which post(s) you are in interested in.

For further information about the post at the Philip Robinson Library, please contact Anne Middleton (anne.middleton@newcastle.ac.uk) and for the Walton Library, please contact Linda Errington (linda.errington@newcastle.ac.uk).

The closing date for applications is midnight on Tuesday 18 June 2024
The interviews for these posts will be held on Monday 8 July 2024

Key Accountabilities 

  • To manage and deliver Customer Services, ensuring that the services provided, including enquiries, registration, circulation and allied functions are of consistently excellent quality. To be responsible for the operational management of the Library building and its services as the senior member of staff on duty, as required
  • To contribute to the development of innovative front-line customer services  across the University’s libraries in line with the Library’s strategic priorities. To ensure that strategic aims are developed into operational objectives, and new practices and procedures are defined and implemented in a coordinated way
  • To line manage a team of staff including: recruitment and selection; undertaking performance reviews; dealing with discipline and grievances; providing coaching and guidance; sickness absence management; and staff development and training
  • To be responsible for the development and delivery of one or more of the Customer Services areas of responsibility. These may include: 
  1. Circulation services
  2. Information support services including physical and virtual enquiry services
  3. Document supply services
  4. Customer engagement work
  5. Registration activities
  6. Marketing and communication activities
  7. Reading list and digitisation administration
  8. Configuration of relevant library systems
  9. Services tailored to specific customer groups e.g. students with disabilities,
  10. distance learning students
  11. Service quality assurance
  12. Staff training
  • To investigate and resolve queries and complaints relating to customer services
  • To deliver services in accordance with relevant standards and embed best practice 
  • To manage projects related to Customer Services’ development
  • To collate, analyse and report on statistics and management information relating to services and activities that can be used to review and inform service development
  • To ensure that Customer Services comply with the requirements of health and safety, data protection, DDA, SENDA, copyright and all other relevant legislation
  • To be responsible for ongoing self-development including keeping up to date with best practice
  • To provide enquiry support for library users
  • Any other duties within the scope and general nature of the grade which may be required
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