Back to search results

Student Hub Assistant

University of Surrey - Student Experience

Location: Guildford
Salary: £26,444 to £29,605 per annum
Hours: Full Time
Contract Type: Permanent
Placed On: 12th June 2024
Closes: 1st July 2024
Job Ref: 027424

The University of Surrey is a global community of ideas and people, dedicated to life-changing education and research. 

We are ambitious and have a bold vision of what we want to achieve - shaping ourselves into one of the best universities in the world, which we are achieving through the talents and endeavour of every employee.  

Our culture empowers people to achieve this aim and to collectively, and individually, make a real difference.  

The role

We are seeking to appoint Student Hub Assistants to work in our Student Experience team providing high quality support to Surrey Students.

As a Student Hub Assistant you will deliver high quality student support via the university’s one stop shop, MySurrey Hive, ensuring students receive an exceptional customer focused information service and a memorable student experience.

Key responsibilities will include:

  • Greeting and offering front line support and guidance to users of the MySurrey Hive  
  • Managing incoming student queries via phone, online portal, live chat and face to face at the front desk
  • Signposting students, escalating queries and booking appointments where necessary to ensure they are receiving relevant and timely support
  • Keeping accurate records across multiple IT systems  
  • Communicating with other departments and support services 
  • Overseeing the day-to-day operation and maintenance of the MySurrey Hive spaces, across two campuses, and managing the diary of events and appointments
  • Working with Student Ambassadors and providing support the Student Ambassador Scheme 
  • Undertake a range of administrative tasks associated with the role and the work of other specialist teams within the MySurrey Hive
  • Support the general running of central University events, including welcome and registration activity

About you

The successful candidate will have experience of multi-tasking and delivering excellent customer service in a highly demanding and face paced environment. They will be part of a highly collaborative team and required to demonstrate a friendly and efficient approach. This position will suit someone who likes a varied role where no two days are the same. There will be some shift working involved (early evenings and weekends) but shift patterns are provided well in advance. 

You should be confident in your use of Microsoft packages such as Outlook, Word, Excel and Teams with the ability to learn other internal IT systems.

How to apply

To apply please submit a CV and a cover letter outlining how you meet the requirements of the role. Please note that applications without these documents will not be considered.

For more information, please contact the MySurrey Hive Manager, Loren McGown: l.mcgown@surrey.ac.uk

We appreciate that sometimes people can be put off applying if they don't match every requirement. However, if you're excited about the role and think you can do what we've described we welcome your application. If you're not sure quite who we are looking for, do contact us with any questions.

Please note interviews are scheduled to take place week commencing 8th July. 

The University of Surrey reserves the right to close this vacancy early based on Volume and Calibre of applications

Further details:   

For more information and to apply online, please download the further details and click on the 'apply online' button above.

We value your feedback on the quality of our adverts. If you have a comment to make about the overall quality of this advert, or its categorisation then please send us your feedback
Advert information

Type / Role:

Subject Area(s):

Location(s):

Job tools
 

PhD Alert Created

Job Alert Created

Your PhD alert has been successfully created for this search.

Your job alert has been successfully created for this search.

Ok Ok

PhD Alert Created

Job Alert Created

Your PhD alert has been successfully created for this search.

Your job alert has been successfully created for this search.

Manage your job alerts Manage your job alerts

Account Verification Missing

In order to create multiple job alerts, you must first verify your email address to complete your account creation

Request verification email Request verification email

jobs.ac.uk Account Required

In order to create multiple alerts, you must create a jobs.ac.uk jobseeker account

Create Account Create Account

Alert Creation Failed

Unfortunately, your account is currently blocked. Please login to unblock your account.

Email Address Blocked

We received a delivery failure message when attempting to send you an email and therefore your email address has been blocked. You will not receive job alerts until your email address is unblocked. To do so, please choose from one of the two options below.

Max Alerts Reached

A maximum of 5 Job Alerts can be created against your account. Please remove an existing alert in order to create this new Job Alert

Manage your job alerts Manage your job alerts

Creation Failed

Unfortunately, your alert was not created at this time. Please try again.

Ok Ok

Create PhD Alert

Create Job Alert

When you create this PhD alert we will email you a selection of PhDs matching your criteria.When you create this job alert we will email you a selection of jobs matching your criteria. Our Terms and Conditions and Privacy Policy apply to this service. Any personal data you provide in setting up this alert is processed in accordance with our Privacy Notice

Create PhD Alert

Create Job Alert

When you create this PhD alert we will email you a selection of PhDs matching your criteria.When you create this job alert we will email you a selection of jobs matching your criteria. Our Terms and Conditions and Privacy Policy apply to this service. Any personal data you provide in setting up this alert is processed in accordance with our Privacy Notice

 
 
More jobs from University of Surrey

Show all jobs for this employer …

More jobs like this
Join in and follow us

Browser Upgrade Recommended

jobs.ac.uk has been optimised for the latest browsers.

For the best user experience, we recommend viewing jobs.ac.uk on one of the following:

Google Chrome Firefox Microsoft Edge