CRM Senior Officer

About the Role

This exciting and varied role sits within the Marketing and Communications directorate of one of the UK’s leading universities. The team is responsible for marketing the profile of Queen Mary University of London, ranked 17th in the UK and a part of the highly regarded Russell Group. The postholder will play a key role in the attraction, recruitment, and nurture of students from under-represented and diverse backgrounds in the UK, as well as students from the EU and Overseas

About You

We are seeking an individual with strong experience in working with data and systems, a keen eye for detail, and a passion for marketing technology. As a logical and solution-oriented professional, you will excel at using your initiative to troubleshoot effectively. This role is part of a well-regarded team, making relationship building and management crucial as you support, train, and guide key stakeholders.

You should be Educated to Degree level in a subject related to the area of work or with relevant experience and have experience of using Customer Relationship Management (CRM) software or marketing databases including setting up communications plans, providing training / support for users, troubleshooting, producing data and reports. You should also have proven analytical and problem-solving capability and be able to develop and maintain professional relationships internally and externally. Excellent organisational skills with the ability to manage multiple projects within deadlines is also key for this role with the experience of using Salesforce products (inc. Marketing Cloud) or other CRM solutions is desirable.

About Queen Mary

At Queen Mary University of London, we believe that a diversity of ideas helps us achieve the previously unthinkable.

Throughout our history, we’ve fostered social justice and improved lives through academic excellence. And we continue to live and breathe this spirit today, not because it’s simply ‘the right thing to do’ but for what it helps us achieve and the intellectual brilliance it delivers.

We continue to embrace diversity of thought and opinion in everything we do, in the belief that when views collide, disciplines interact, and perspectives intersect, truly original thought takes form.

Benefits

We offer competitive salaries, access to a generous pension scheme, 30 days’ leave per annum (pro-rata for part-time/fixed-term), a season ticket loan scheme and access to a comprehensive range of personal and professional development opportunities. In addition, we offer a range of work life balance and family friendly, inclusive employment policies, campus facilities and flexible working arrangements.

Queen Mary’s commitment to our diverse and inclusive community is embedded in our appointments processes. Reasonable adjustments will be made at each stage of the recruitment process for any candidate with a disability. We are open to considering applications from candidates wishing to work flexibly.

Valuing Diversity & Committed to Equality

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