Library Assistant - Chelsea

The opportunity

We are looking for a committed and motivated Library Assistant to support the delivery of high quality, customer-focused library services at Chelsea College of Arts, where you will be part of the Collections team supporting our Degree and Postgraduate students.

You will answer enquiries in person and online, via our live chat service, ASK. You will assist users with general directional and initial information enquiries, including the use of the library catalogue Nctronic information resources. You will participate in onsite front-line services and administrative duties, including helping people use self-issue systems, IT and printing. You will also be required to do re-shelving and related activities, demonstrating an understanding of manual handling guidelines which will be required when lifting heavy items.

The role involves working 35 hours per week, Monday to Friday, 7 hours per day. Normal working hours will be between 9.00am to 6.00pm but there can be a requirement to work any time during our 9:00am to 6:30pm core hours. You will be required to work a variety of 9.00am starts or 6.00pm closes each week.

There might be limited opportunities to work from home dependent on operational needs, but onsite working will be the main focus for this role.

About you

We are looking for someone with a compassionate and student-centred approach.

You should have relevant library or customer service experience, and formal training to post-16 level.

You will be a good communicator with excellent written skills and good IT skills, including Microsoft Office.

Knowledge and experience within a Higher Education institution is desirable, but not essential.

We are UAL

University of the Arts London (UAL) offers an extensive range of courses in art, design, fashion, communication and performing arts. We are a collegiate University spread across London with six Colleges, four Institutes and five Research Centres. UAL also has two subsidiary companies, delivering specialist activities – UAL Short Courses Ltd, and UAL Arts Temps Ltd.

We’re made up of all types of people, coming together in London, the world’s creative capital. We are designers, artists, performers, thinkers, researchers and makers. Our students, staff and graduates form a global network of creatives, entrepreneurs and leaders. Together, our ideas change the world. Because the world needs creativity.

We are ranked highly across the board. We are ranked first for specialist art and design, second in the world for Art and Design in the 2023 QS World University Rankings (for the fifth year in a row), ranked fifth in sustainability and two of our colleges were rated in the top three fashion schools in the world.

For further details and to apply please click the apply button.

Closing date: 22 September 2024, 23:55.

Our culture

UAL is committed to creating diverse and inclusive environments for all staff and students to work and learn – a university where we can be ourselves and reach our full potential. We offer a range of family friendly, inclusive employment policies, flexible working arrangements and Staff Support Networks. We welcome applicants from diverse backgrounds, including race, disability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity, and caring responsibility.

Advert information