Research Systems and Data Analyst

Weekly Working Hours: 37

Job Description: 

About the Role

The Open University is recruiting a customer focused and technically adept analyst to provide the frontline systems support and data analysis to Researchers and other Research systems users.

The post holder will generate regular Management Information reports and deal with ad hoc reporting requests.

Additionally, they will support in house developed (low code/no-code) systems by monitoring errors, answering user queries and documenting new solutions.

They will take ownership of the first line support and the ongoing enhancement of user support guidance.

Key Responsibilities 

• Production of both regular and ad-hoc reports, drawing on data from multiple sources, primarily using Excel.
• Provide, email-based, user administration and system use support for research related systems.
• Produce and maintain user communications and system usage guides.
• Provide quality assurance of reports produced and the testing of low-code/no-code system and process enhancements.
• Where appropriate, assist with the ongoing enhancement of research related systems and processes.
• Undertaking activities as may reasonably be requested by line manager, R&E Senior Managers and the Head of R&E.

Skills and Experience

Essential Requirements 

• A relevant degree, or equivalent experience
• Highly proficient in Microsoft Office, expert in Excel
• Excellent attention to detail
• Evidence of dedication to customer satisfaction
• Problem solving ability, numeracy, analytical and interpretative skills
• Effective oral and written communication skills, with the ability to disseminate systems information to different audiences
• Organisational skills including the ability to manage own workload
• Willingness to take on new or develop existing MS PowerApps skills
• Ability to work flexibly both independently and part of a team

Desirable:

• Experience of working in Higher Education sector or sector-related knowledge
• Power Apps, Power Query, SharePoint experience

To view the full Job Description please click here

To apply for this role please submit your CV with a personal statement, up to 1,000 words, setting out why you’re interested in this role and provide examples of where your skills and experience meet the required competencies for this role as detailed in the job description

The Open University is committed to equality, diversity and inclusion which is reflected in our mission to be open to people, places, methods and ideas. We aim to foster a diverse and inclusive environment so that all in our OU community can reach their potential.  We recognise that different people bring different perspectives, ideas, knowledge, and culture, and that this difference brings great strength.  We strive to recruit, retain and develop the careers of a diverse pool of students and staff, and particularly encourage applications from all underrepresented groups. We also aspire to make The Open University a supportive workplace for all through our policies, services and staff networks.

Closing Date: 30/09/2024

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