Customer Services Assistant

We have an exciting opportunity to join the team at the Health Services Library at Southampton General Hospital as a Customer Services Assistant. The successful candidate will deliver a high quality and professional customer service to everyone who interacts with our Library services. You will also form part of the University Library Enquiries team where you will answer customer queries in person, over the phone and in an online environment via a chat service and email. 

Successful candidates will be entitled to 20 days annual leave per year plus University Closure Days (pro-rated for part time staff), a contributory pension scheme and a structured training programme.

The following shift patterns are available: Monday - Thursday 07.45-14.15

This post is offered on a part time 26 hours per week, permanent contract.

If you would like more information about the role please contact Amanda Clayton, Library Site Manager A.C.Clayton@soton.ac.uk or Charlotte White, Customer Services Manager  C.J.White@soton.ac.uk.

Further details:

As a university we aim to create an environment where everyone can thrive and are proactive in fostering a culture of inclusion, respect and equality of opportunity. We believe that we can only truly meet our objectives if we are reflective of society, so we are passionate about creating a working environment in which you are free to bring your whole self to work. With a generous holiday allowance as well as additional university closure days we are committed to supporting our staff and students and open to a flexible working approach.

This role does not qualify for Skilled Worker Visa sponsorship. To explore alternative UK visa options, see gov.uk.

Apply by 11.59 pm GMT on the closing date. For assistance contact Recruitment on +44(0)2380 592750 or recruitment@soton.ac.uk quoting the job number.

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