Student Experience Officer

City St George’s, University of London is the University of business, practice and the professions and brings together the expertise and excellence of City, University of London and St George’s, University of London into one institution. The combined university is now one of the largest higher education destinations for London students, combining a breadth of disciplines across health, business, policy, law, creativity, communications, science and technology. Our students are at the heart of everything that we do, and we are committed to supporting them to pursue their career and personal ambitions.

Our research is engaged, at the frontier of practice and has a positive impact on the world around us.

Background

Within the combined institution, the School of Communication and Creativity (SCC) brings together our renowned Department of Journalism with two new Departments of Media, Culture and Creative Industries, and Performing Arts. The School aims to support and develop the next generation of practitioners to work across the cultural, creative and media sectors.

This role supports the implementation of initiatives to improve student experience in the school, while also being responsible for overseeing the School’s compliance with visa legislation and student academic engagement policies.

Responsibilities

Main Responsibilities include:

• Coordinating School activities to support student experience improvements.
• Management of the School’s attendance monitoring and engagement processes for undergraduate and postgraduate students, and liaison with programme teams to discuss attendance issues, ensuring that cases are joined-up with sponsored student attendance monitoring processes.
• Design a system for and manage international student engagement records to ensure compliance with Home Office policies, handling manual updates and liaising with the Visa Compliance Team as needed.
• Prepare for internal and external visa compliance audits, stay up-to-date on policy developments, and issue CAS numbers for incoming exchange students, ensuring robust compliance processes.
• Assisting with the implementation of recommendations relating to student experience derived from student survey results (e.g. NSS)

Person Specification

You will have experience of working in higher education, ideally in a student-facing role, and you will have an understanding of the key challenges in student experience facing the sector. A good understanding of sponsored student visa regulations is also required, with previous experience of attendance monitoring being an advantage.

Additional Information

Closing date: 18th April 2025 at 11:59pm.

Interviews are scheduled to take place on w/c 5th May 2025.

The selection process will involve an interview and an exercise. Further details will be confirmed at the interview stage.

City St George’s offers a sector-leading salary, pension scheme and benefits including a comprehensive package of staff training and development.

City St George’s, University of London is committed to promoting equality, diversity and inclusion in all its activities, processes, and culture for our whole community, including staff, students and visitors.

We welcome applications regardless of age, caring responsibilities, disability, gender identity, gender reassignment, marital status, nationality, pregnancy, race and ethnic origin, religion and belief, sex, sexual orientation and socio-economic background.

City St George’s operates a guaranteed interview scheme for disabled applicants.

The University of business, practice and the professions.

Advert information