Bristol Innovations (Industry) Coordinator - CRM

The role

The University of Bristol is a top 5 UK university for research quality that engages with a wide range of external partners from industry to local governments, charities to other civic organisations. As part of the central Division for Research, Enterprise and Innovation (DREI), the Partnerships team develop and support partnerships and partnership culture University-wide. We achieve this by providing expertise and guidance on working with all kinds of partners to ensure the greatest value is generated for the institution and its partners and we manage a portfolio of the University’s key strategic partnerships, as well as a database called the Partnerships Database, which is the University’s Customer Relationship Management (CRM) system for managing and recording all external engagement activity.

An opportunity has arisen for an enthusiastic and IT oriented individual to join our team as the CRM coordinator to support the Partnership Database, which is hosted in Microsoft Dynamics 365. The CRM is presently undergoing an update to enable greater functionality, including event management and bulk emailing as well as a host of other upgrades making it more useful to a wider audience across the University.

With nearly 100 users and an expectation that this number will increase as the new features and updates come online, you will play a key role in the growth and wider adoption of the system from the Vice Chancellor’s office to professional services staff in every faculty, school and institute. You will be involved in creating and executing the new CRM strategy within the University, including designing / delivering CRM campaigns and promotional activities, developing and delivering training sessions and making the platform more user friendly. You will support all CRM users and act as the main point of contact between end users and IT services.

You should apply if

• Strong IT skills and ideally experience of working with a CRM database system (e.g. Salesforce, Zoho, HubSpot), preferably Microsoft Dynamics 365
• Excellent communications skills, both oral and written
• Excellent organizational skills with the ability to handle multiple projects simultaneously and meet deadlines.
• Enjoy providing customer service and helping people learn and solve IT challenges.
• Open to feedback and willing to continuously learn and improve processes.

These are our ideal requirements, but we know some people are less likely to apply for the role unless they are 100% qualified. The University promotes a supportive and empowering culture, please apply if you meet the majority of these competencies.

Additional informatio

For informal queries about the role, please contact Berna Jones at b.jones@bristol.ac.uk.

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