Service Bar Analyst

We are a world class research-intensive university. We deliver teaching and learning of the highest quality. We play a leading role in economic, social and cultural development of the North East of England. Attracting and retaining high-calibre people is fundamental to our continued success.

The Role
We are looking for a passionate IT colleague to deliver first class customer support, for IT systems and services, to colleagues and students across the University.

Working closely with the IT service desk, you will ensure requests for IT services and incidents are resolved in good time, to a high standard and escalated to appropriate resolver groups where necessary.

This is a place-based opportunity providing in person support to colleagues and students during core operational hours of 8.30am to 5pm. You will have the opportunity to move around different service hub locations within the university and therefore, you will be able to work with a wide variety of stakeholders and different requests.

About you:
We are looking for applicants who can demonstrate the following qualities:

• Able to demonstrate a focus on customer needs particularly in-person support.
• Good communication, interpersonal, and organisational skills.
• Experience of working in a Service Bar team in a similar size and complex organisation.
• Excellent attention to detail.
• A passion for delivering high quality IT support.

We will support you and invest in your personal development to help you succeed in the role and build the knowledge and skills to thrive. You will gain or build upon:

• A working knowledge of delivering IT systems and services in a higher education environment.
• Developing relationships across a diverse and complex organisation.
• Creative thinking and collaboration when supporting IT initiatives.

If this sounds like you, we invite you to apply by submitting your CV and a 1-page covering letter. Your application should outline examples where your knowledge, skills, and experiences align with the Service Bar Analyst job description.

Informal enquiries may be made to Kerry Dixon, Quality & Service Experience Manager at kerry.dixon@newcastle.ac.uk.

*STRICTLY NO AGENCIES*

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