Emergency Call Handler - Distance Learning Tutor

About ARU:

ARU is a global university transforming lives through innovative, inclusive and entrepreneurial education and research. ARU holds a Gold award for the quality of its education, awarded through the Teaching Excellence Framework (TEF). ARU’s research institutes and four faculties bridge scientific, technical and creative fields. We deliver impactful research which tackles pressing issues and makes a real difference to our communities. Our academic excellence has been recognised by the UK’s Higher Education funding bodies, with 16 of our research areas assessed as world leading. We are the largest provider of Nursing, Midwifery, Health and Social Care students in the East of England, and we are also among the UK’s leading universities for degree apprenticeship provision, working with hundreds of employers across the UK, including our new Medical Doctor degree apprenticeship, the first in the country.

About the role:

Learning Development Services (LDS) play a pivotal role developing academically credible, business relevant distance learning courses, using learning technologies to enhance student experience and to help equip students with the skills fit for 21st century employment. With a truly diverse, international student population we provide the opportunity and flexibility that students need to be successful in their studies.

Apprenticeship Distance Learning Tutor (Part-time, flexible contract, UK home-based)

Emergency Contact Handler Apprenticeship (Level 3 with level 4 Cert HE)

We are looking for a Distance Learning Tutor to deliver on an online apprenticeship. The role involves managing the delivery and apprentice support of self-paced module content, discussion posts, activities, and email communication. There is an expectation of some scheduled live online delivery, as well as periodic face-to-face workshops. Tutors will complete marking of 1st attempt and resubmissions scripts.

We are particularly looking for tutors with the following key knowledge and skills:

• Experience of working in a command-and-control centre.
• Broad experience and knowledge of contact handler communication processes, strategies, and theories.
• Knowledge of sector specific grading guidelines or mobilising procedures.
• Knowledge and experience of risk management, risk assessment frameworks and decision-making models.
• Knowledge and understanding of Health & Safety legislation and stress management.
• Awareness of organisational, legislative, and national policy and procedures.
• Awareness of sector specific legal frameworks and regulatory standards.
• Ideally, you will have relevant academic and/or professional experience. Experience of teaching via online delivery and on an apprenticeship course is desirable.

The hourly rate for delivery is £49.56 (including marking).

Interviews will take place w/c 16th June 2025.

To apply for this role please send a CV and covering letter demonstrating your skills and experience to: Beverley Read: beverley.read@aru.ac.uk

We have an agile working culture and offer an extensive range of benefits including a generous holiday entitlement, occupational pension schemes, training and development opportunities, travel to work scheme and a competitive relocation package. Visit our benefits page for full details.

We are committed to safeguarding and promoting welfare of our staff and students and expect all staff to share this commitment.

We value diversity at ARU and are committed to being inclusive. We welcome applications from all sections of the community.

We have a responsibility to ensure that all employees are eligible to live and work in the UK.

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