Receptionist

The role

This role will support the day to day operation of Beacon House which is part of a larger estate, along with providing front of house pro-active customer service, information and support to students, staff and visitors.

What will you be doing?

A key function of the Reception role involves overseeing enquiries from students, staff and visitors, in person, via email and telephone. Enquiries will primarily be logged via an Enquiry Database, which the post holder will be required to interrogate to produce reports and management information for use by the Senior Facilities Manager. The post holder will work collaboratively with a Beacon House team comprising café, cleaning, estates assistant and library support staff, sharing best practice and striving to provide excellent customer service.

The reception role also involves implementing the security system in Beacon House: operating the security doors, checking the identification of visitors, dealing with suspicious visitors and packages, thus safeguarding personal and University property and personal safety. Liaising with Security when issues may arise that require support.

You should apply if

You have experience in delivering outstanding customer service in a front of house setting with excellent inter-personal skills. You have sound organisational skills with the ability to prioritise workload, working in a busy environment whilst maintaining accuracy.

Additional information

Contract type: Open ended

Work pattern: Part time, 21 hours per week

Shift pattern: Monday, Tuesday & Wednesday 08:00-16:00 including bank holidays and some University closure days

This advert will close at 23:59 UK time on Sunday 8th June.

For informal queries about the role, please contact Nicholas Poole on 07971948110 / Nicholas.poole@bristol.ac.uk.

Interviews are expected to take place Monday 23rd June.

Our strategy and mission

We recently launched our strategy to 2030 tying together our mission, vision and values.

The University of Bristol aims to be a place where everyone feels able to be themselves and do their best in an inclusive working environment where all colleagues can thrive and reach their full potential. We want to attract, develop, and retain individuals with different experiences, backgrounds and perspectives – particularly people of colour, LGBT+ and disabled people - because diversity of people and ideas remains integral to our excellence as a global civic institution.

Advert information