Operations Manager

As an Operations Manager, you will play a crucial role in leading and managing our dedicated Campus Support team to ensure the delivery of key priorities within required timescales. This role is pivotal in ensuring the efficient day-to-day operations of our university campuses and maintaining a safe, vibrant and welcoming environment for students, staff, and visitors.  You will work alongside two other night operations managers and two day operations managers and your contributions will shape policy and service development, ensuring the seamless operation of our department.

Key Responsibilities:

• Leadership & Development: Lead, develop, and coach your team, fostering a culture of accountability and excellence. Implement performance management processes to ensure each team member thrives.
• Team Management: Promote effective staff management through planning, appraisals, targeted training, and robust communication.
• Operational Oversight: Oversee the team's workload, ensuring swift and effective responses to security incidents, fire activations, and first aid situations.
• Resource Allocation: Ensure your team has the resources needed to meet Service Level Agreements across the University Estate, including the Library and Accommodation services. Develop staff training programs and induction processes.
• Project Contribution: Use your specialist knowledge to contribute to University-wide projects and lead short-term projects within your service area.
• Policy Development: Develop and review risk assessments, policies, and procedures, ensuring stakeholder engagement and effective implementation.
• Strategic Planning: Influence future service strategy and plans through resource planning and succession planning.
• Reporting & Communication: Draft reports, deliver presentations, and conduct training to promote best practices. Attend internal and external meetings to represent service issues and liaise with emergency services as needed.
• Support & Guidance:  Provide effective line management, support and coaching to the 24/7 campus support team and appropriate and effective advice and guidance to customers. Problem Solving: Conduct detailed assessments and analyses of complex issues.
• Health & Safety: Ensure your own health and safety, as well as that of your colleagues, in line with University policies.

This post is based at our lively Frenchay campus.

Further information

The salary is based on a 37 hour working week. However, this contract is not full time/all year round but working a minimum of 962 hours over the course of a year.

As this role is covering leave and peaks in workload there will be some weeks where you will be required to work full time and other weeks where you will work no hours, however each month you will be paid an equal amount of salary. 

The post is fixed term for 1 year with a view to a permanent role if this model is successful.   Hours to be flexible to cover annual leave, planned staff training and sickness where possible and will mainly be working night shifts.

When working, you will work 12 hour shifts which are 7pm to 7am and 7pm to 7am with one hour for an unpaid lunch break.

There is an expectation that the successful candidate will also support UWE Open Days and Welcome Week etc.

Salary details: G Grade £37,099 - £44,263 per annum pro rata to £18,549 - £22,131 based on part time working.

We strongly advise that you have an informal conversation with the line manager for clarification on the working hours and pay.  Please contact Sharon Evans, Head of Campus Support on 0117 328 2439 or email: sharon2.evans@uwe.ac.uk

This post requires DBS clearance.

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