Admissions and CRM Manager 1.0 FTE

About Us

Rose Bruford College is one of the UK’s leading drama schools and a pioneering centre for theatre, production, and performance training. We are a small community of around 1,000 students across foundation, undergraduate, postgraduate and research courses. With a diverse and inclusive community of students, staff, and alumni, we are proud to produce creative, adaptable, and industry-ready graduates who shape the future of the creative arts.  Rose Bruford College is seeking a skilled and strategic Admissions and CRM Manager to lead our admissions operations and customer relationship management activities, ensuring we continue to attract and support the right students across all programmes.

The Role

This is a fantastic opportunity for a detail-oriented and experienced admissions professional to drive operational excellence across our applicant lifecycle and CRM systems.  Reporting to the Head of Student Recruitment, you will be responsible for developing and coordinating robust admissions strategies and CRM operations to meet enrolment targets and regulatory standards. You will oversee application processes, support the transition to a new student records system, manage compliance requirements (including UKVI), and enhance applicant engagement through data-led strategies.
You’ll also lead and develop the Admissions and CRM team, manage key stages of the applicant journey, and ensure a smooth transition from prospective applicant to enrolled student.

Key Responsibilities:

• Lead the delivery of compliant, efficient, and applicant-focused admissions processes aligned with institutional targets.
• Oversee CRM strategy and engagement plans to support conversion, segmentation, and data-informed decision making.
• Support and manage the implementation of a new student records system, including staff training and integration.
• Analyse data and trends to evaluate admissions performance and forecast enrolment outcomes.
• Line-manage and develop the Admissions and CRM team, ensuring high performance and continuous improvement 

About You:

We’re looking for someone who is:

• Experienced in higher education admissions and CRM operations, with a strong grasp of UKVI and GDPR compliance.
• A confident team leader with excellent communication, project management, and people development skills.
• Data-literate with experience in analysing performance, developing insights, and supporting strategic planning.
• Comfortable navigating change and systems implementation in fast-paced environments.
• Committed to delivering a positive applicant experience and supporting inclusive, student-centred practices.

For further information about the position and how to apply please click the 'Apply' button, above.

The College is committed to a policy of equal opportunities in compliance with the Equality Act 2010 and welcomes applications regardless of community, background, religious belief, gender, age, racial/ethnic group. Marital status, sexual orientation, dependent responsibility or disability.

Under current legislation, the college has a legal obligation to ensure that our employees have a legal right to work in the UK.

Closing date for completed applications is 12 Noon on Wednesday 18 June 2025

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