Library & Learning Advisor

The University of Surrey is a global community of ideas and people, dedicated to life-changing education and research. 

We are ambitious and have a bold vision of what we want to achieve - shaping ourselves into one of the best universities in the world, which we are achieving through the talents and endeavour of every employee.  

Our culture empowers people to achieve this aim and to collectively, and individually, make a real difference.  

The role

You will be at the heart of our library's daily operations, ensuring a welcoming environment for all users from the Library Welcome Desk. Your role will involve assisting in-person with general user access and lending tasks, including greeting visitors and supporting membership procedures. You'll provide guidance on accessing resources, collections, and services, offer support for digital resources and printing services. Additionally, you'll address information enquiries, library account queries, book retrieval and help manage our learning spaces, ensuring a positive and inclusive library experience for everyone.

The post holder will work on campus afternoon and evening hours, Monday to Friday, throughout the year. The expected working pattern is 16:00 - midnight but there may be some flexibility on an individual basis (please speak to Catherine Batson c.batson@surrey.ac.uk if you would like to discuss this).

About you

We are looking for an enthusiastic and confident individual with a passion for delivering exceptional customer service, who can deal with multiple enquiries at our busy Library Welcome Desk as well as online. 

You will be proactive, well organised, reliable and a be a great communicator, delivering services with a smile. You will be able to work independently, have good IT skills, and be the main point of contact for any issues that arise.

What we can offer

In addition to salary, you will receive a yearly incremental pay rise, generous annual leave entitlement of 25 days holiday plus 7 university closure days and 8 bank holidays (pro rata for part time roles), a generous pension, access to world-class leisure facilities on campus, a range of travel schemes, and supportive family friendly benefits including an excellent on-site nursery.

How to apply

To apply, please upload a CV and covering letter along with your application to the University website, by clicking the 'Apply' button, above.

You will also be asked some brief questions to help us understand your suitability for the role. 

For more information or an informal conversation, please contact:

Catherine Batson, Associate Director (Student Experience) c.batson@surrey.ac.uk 

The University of Surrey is committed to providing an inclusive environment that offers equal opportunities for all.  We place great value on diversity and are seeking to increase the diversity within our community and particularly encourage applications from under-represented groups, including people from Black, Asian and minority ethnic groups and people with disabilities.

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