Lead Application Analyst

Salary: Full time starting salary is normally in the range £46,735 to £55,755, with potential progression once in post to £ 62,728

Contract Type: Fixed Term Contract up to February 2027

Closes: 23^rd June 2025

In this role you will be joining the Application Operations team which sits within Application Services. The post-holder will work with the existing service owners, most notably across Library IT systems.

This post is ideally suited to an application analyst with excellent communication and interpersonal skills, proactive attitude and a solid background in application support, system implementations and integrations. The post-holder must have a good programming language experience and SQL, whilst an understanding of systems integration would be a bonus. Areas where it would be beneficial for the post-holder to have knowledge and experience include: 

• Knowledge of popular Library Applications – particularly Alma (Library Management System), Primo (Resource Discovery Service), Sentry (Access Control) and E-Prints (Institutional Repositories).
• Knowledge of the standard IT governance processes such as data governance (DPIA’s), integrations board, design review and change advisory boards.
• Experience of service design, service management and release processes.

Main Duties

• Service Level Management: Work towards the existing SLA’s whilst looking at ways to improve service levels to the customer. The post-holder will make suggestions on how to improve service levels and will contribute to changes in departmental policy.
• Application Support: Maintains application support processes, and checks that all requests for support are dealt with according to agreed procedures.
• Testing: Designs and executes test cases and test scripts under own direction, mapping back to pre-determined criteria, recording and reporting outcomes.

The applicant we are seeking should have experience and be able to display the following:

• Knowledge of popular Library Applications – particularly Alma (Library Management System), Primo (Resource Discovery Service), Sentry (Access Control) and E-Prints (Institutional Repositories).
• Educated to degree level or equivalent qualification plus substantial work experience in a relevant technical/scientific and/or management/supervisory role in a specialist area. A higher degree may also be held. Where no equivalent qualification is held a proven track record of extensive and substantial work experience in a series of progressively more demanding and relevant roles will be required.
• The ability to work effectively as a member of a team towards quality service goals and deadlines.
• Excellent communication, coupled with a strong customer service orientation, and the ability to tailor responses to specific technical and non-technical audiences.
• A proactive self-starter who not only finds problems but also solutions.
• Ability to prioritise and schedule workload in the face of conflicting demands.
• Structured and methodical approach to problem solving.
• A drive for root cause analysis and subsequently providing strategic solutions for issues/bugs.
• Knowledge of Linux, Python & XML is essential. Experience in Perl, HTML, XHTML, CSS, VBScript & JavaScript. would be an advantage.
• Ability to demonstrate knowledge of protocols and standards relevant to Library IT (eg. MARC, Dublin Core, SIP2).

Informal enquiries can be made to Jagdeep Biling:  j.s.biling@bham.ac.uk 

To download the full job description and details of this position and submit an electronic application online please click on the 'Apply' button above.

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