Alumni and Supporter Experience Assistant

LSE is committed to building a diverse, equitable and truly inclusive university 

Salary from £32,435 to £35,554 pa inclusive with potential to progress to £37,891 pa inclusive of London allowance

This is a 6-month fixed term appointment covering a secondment

The LSE Philanthropy and Global Engagement Division (PAGE) serves, engages and works in partnership with alumni and friends, staff and students, volunteers, donors, global partners, organisations and the wider community to further the strategic aims of the School. These reciprocal relationships increase engagement with LSE across the world and increase philanthropic income and strategic partnerships for agreed School priorities.

Within PAGE, the Alumni Engagement team coordinates, plans and delivers a portfolio of activities to engage and partner with our 234,000 strong alumni community.

The Alumni and Supporter Experience Assistant will act as the actual and virtual front door to Philanthropy and Global Engagement, being the welcome host at the Alumni Centre, delivering an exceptional alumni and supporter experience for visitors as well as effectively resolving all inbound enquiries and keeping accurate data records.

Candidates should have experience of providing an exceptional level of customer service with excellent communication skills (both written and oral), enquiry management experience via multiple channels and experience of using a database with a high level of accuracy.

This is a full time campus-based role and located within the Alumni Centre. The nature of the role means that flexibility will be required to support with events and activities.

We offer an occupational pension scheme, generous annual leave and excellent training and development opportunities.

For further information about the post, please see the how to apply document, job description and the person specification.

To apply for this post, please click on the ‘Apply’ button above. If you have any technical queries with applying on the online system, please use the “contact us” links at the bottom of the LSE Jobs page.

Should you have any queries about the role, please email Emily Bush, Alumni and Supporter Experience Manager on e.bush1@lse.ac.uk   

The closing date for receipt of applications is Sunday 22 June 2025 (23.55 UK time). Regrettably, we are unable to accept any late applications.

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