Associate Director Residential Services

Full-Time Fixed-Term for 12 months

About the University:

The University of Southampton is a leading research-intensive University, a founding member of the prestigious Russell Group, and one of the top 100 universities worldwide.

The Residences team operate over 6,500 beds across 7 sites and employ c.150 staff at the University. The Residences team is working towards transforming the quality of our accommodation offer and delivering an exceptional, modern living experience for students. We are embarking on several new building development projects as part of the Residences Strategy, which is an exciting opportunity to influence and provide authoritative insight to the accommodation design that will meet the needs of future students.

About you:

We are looking for an experienced student residences/commercial, inspirational, and collaborative leader to help us grow and achieve our ambition of achieving a reputation for excellence in the sector. An ideal role for a candidate seeking exposure to a multi-faceted senior management role and to broaden their experience in a commercial and student experience setting. 

With the ability to think strategically and plan effectively you will need sound analysis, financial, staff management and report writing skills to successfully contribute to the service excellence we are working towards. 

An enterprising self-starter, with strong project management skills, you will support the Director of Residences, Sport, and Community Services in delivering the Residential Services Strategy as well as identifying and leading on new customer service and experience improvement projects.  Sector collaboration is a key element of this role, and the successful candidate will be expected to implement initiatives that are sector leading. 

About the role: 

The role oversees Residences Operations (soft facilities), Customer Services, and Life Cycle, which includes delivering a calendar of high-profile events for recruitment and welcome through to overseeing out of hours and communications teams for Residences. You will lead the Business Support and Continuous Improvement team who deliver department projects and business support functions, and you will work closely with the Residences Maintenance and Occupancy team as well as with colleagues in Community Services, Estates and Student Experience. 

What we can offer you

We support a flexible approach to work and additional benefits that will make your life easier, such as access to private dental and/or healthcare insurance and a generous holiday allowance. We will support your long-term future with access to the University's Superannuation Scheme (USS), subsidised health and fitness facilities, and various discounts.

We welcome applications from all walks of life and champion a uniquely diverse working environment where every colleague can excel, regardless of their background or life choices. We believe that we can only truly meet our objectives if we are reflective of society, so we are passionate about creating a diverse environment. 

We are a Stonewall Diversity Champion and are immensely proud to have our institutional Athena SWAN silver award renewed. We are also delighted to have received the Race Equality Charter bronze award from Advance HE, which recognises that we have a solid foundation for eliminating racial inequalities and developing an inclusive culture that values all staff and students. We work with our people to ensure their ideas are always heard, and we invite you to share your background and life experiences.

Further details:

Apply by 11.59 pm GMT on the closing date. For assistance contact Recruitment on +44(0)2380 592750 or recruitment@soton.ac.uk quoting the job number.

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