Student Support Officer
University of Bath - Faculty of Engineering & Design
| Location: | Bath |
|---|---|
| Salary: | £30,805 to £37,174 Grade 6 |
| Hours: | Part Time |
| Contract Type: | Permanent |
| Placed On: | 12th June 2025 |
|---|---|
| Closes: | 17th June 2025 |
| Job Ref: | KK12762 |
About the role
As a Student Support Officer (SSO) you will play a key role in supporting students to successfully complete their studies; engaging with students to support their learning experience from induction through to graduation. This is a busy and varied role which requires the post holder to be in regular communication with academic colleagues, professional staff, and students in the relevant academic department/faculty as well as central support services and the Students Union.
Working alongside academic and professional service staff, the post holder will contribute to an effective integrated support system within the relevant academic department(s) to identify students at risk of not succeeding, utilising the internal processes/services available.
About you
Excellent organisational skills, a good use of initiative and the ability to interpret and apply complex information (i.e., engagement data and systems, University regulations and policies), is essential. The post holder will need to communicate persuasively and sensitively to help support students’ welfare and progression, in liaison with academic colleagues. You will foster and maintain excellent working relationships with colleagues in the academic department, the Faculty, Student Support & Safeguarding. and across the wider University.
You will be pro-active and self-motivated, combining the use of your initiative with strategic thinking. You will be able to communicate effectively and develop good working relationships with staff and students alike. You should have excellent organisational skills, be able to interpret complex data and be able to successfully manage your workload, as well as stakeholder expectations.
There are two part-time posts available in the Faculty of Engineering & Design. Each position is 21.9 hours per week (0.6 FTE) and will be primarily supporting the Departments of Chemical Engineering and Electronic & Electrical Engineering. One full time position is also being advertised separately.
For an informal discussion about this post, please contact Jo Hatt, Assistant Registrar, on jsh65@bath.ac.uk
Proposed interview date, week commencing 01 July 2025.
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