Student and Academic Support Officer

About SOAS

SOAS University of London is the leading Higher Education institution in Europe specialising in the study of Asia, Africa and the Near and Middle East. SOAS University of London is positioned to play a leading role in reimagining higher education globally, with a new strategic plan in place as the basis for the renewal and revitalisation of the School which commits SOAS to both student responsiveness and research intensity. SOAS is moving towards a new model of international partnerships which is responsive to the transnational character of our global challenges. 

About the Role 

As a Student and Academic Support Officer (SASO), you'll be the go-to person for both students and staff, providing full and comprehensive support across various programmes in one or more of our Colleges. You'll ensure that all records are meticulously maintained and deliver top-notch customer service that aligns with our School's procedures and regulations. 

About the Department 

Academic Services is part of the vibrant Directorate of Student and Academic Services at SOAS. We're dedicated to delivering top-tier administrative support to both staff and students, ensuring a smooth and enriching academic journey for all. 

Within the Directorate, you'll find a variety of specialised teams that collaborate and work together to contribute to the holistic success of our students – these include: Access, Participation and Student Success, Careers, Registry, Student Experience, Engagement and Retention, Student Advice and Wellbeing.  

About you

What you’ll be doing: 

• Enhance the Student Experience:By delivering high-quality information, support, and customer service, you'll play a key role in making sure our students have the best possible experience. 
• Maintain Excellence:You'll uphold our excellent service delivery standards, contributing to a supportive and efficient academic environment via face to face communication, liaising with colleagues in person and via live Microsoft Teams.
• Data Management: You’ll be using systems to accurately maintain data and identify creative improvements
• Previous experience in a Higher Education setting is desirable, but not essential. What matters more is that you are a proactive detail-oriented administrator with excellent customer service skills. 
• Managing Change: You’ll be working in a fast-faced environment that constantly adapts itself to improve the academic and student experience.

How to Apply 

Please complete the online application form and upload your CV and a supporting statement. 

Closing date: 29^th June 2025

Interviews to be held (in person) w/c 14^th July 2025 

*We reserve the right to close this vacancy earlier than stated should we receive a high number of applications.  

Further information: 

Successful candidates will need to demonstrate their eligibility to work in the UK or have limited leave to remain in the UK and associated right to work for the duration of their employment with SOAS, in accordance with the Immigration, Asylum and Nationality Act 2006.

We are able to offer sponsorship for candidates who do not currently possess the right to work in the UK.

• New appointments will typically be made at the lowest point of the salary scale.
• Work Pattern: 5 days on-campus for training/orientation and key activity. Hybrid to follow in agreement with line-manager
  

If you have any questions or require any assistance with regard to the application process, please contact us via HR Contact Form | SOAS

For information on how and why SOAS processes personal data about its job applicants, please read our Job Applicant Notice. 

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