Halls Manager

About Role

We are recruiting a Halls Manager to join the Residential Services Department at Queen Mary. Responsible for supporting operational delivery across all three QM residential sites, you'll enhance the experience and support the wellbeing of over 2,000 students living in halls. This role operates on a Sunday to Thursday schedule, with working hours from 10:00 AM to 6:00 PM each day.

As part of the Estates and Facilities Directorate, Residential Services fosters a supportive community for students, promoting their academic and personal growth. You'll collaborate with various teams to ensure consistently high service standards and compliance. Key responsibilities include maintaining quality service standards, communicating with residents and resolving queries promptly and effectively.

If you're passionate about supporting student life and enhancing community spirit, apply now.

About You

The successful candidate will have recent experience working in student accommodation or a hotel and fully appreciate the importance of giving a first-class customer experience. Whilst the working pattern is fixed, there are times when the post holder will need to be flexible to cover busy periods such as move-in weekend and at times during the summer period when rooms are let out to commercial guests.

About the Directorate

The Directorate is one of the largest departments within Queen Mary, University of London and is committed to supporting and promoting student wellbeing at the College and providing the highest standards of estates and facilities across the university, preparing and helping to sustain the University’s working and learning environmental for students, staff, stakeholders, and guests by ensuring safe environments, security and cleanliness.  

Details about the Estates and Facilities Directorate can be found at http://www.estates.qmul.ac.uk/

About Queen Mary

At Queen Mary University of London, we believe that a diversity of ideas helps us achieve the previously unthinkable.

Throughout our history, we’ve fostered social justice and improved lives through academic excellence. And we continue to live and breathe this spirit today, not because it’s simply ‘the right thing to do’ but for what it helps us achieve and the intellectual brilliance it delivers.

We continue to embrace diversity of thought and opinion in everything we do, in the belief that when views collide, disciplines interact, and perspectives intersect, truly original thought takes form.

Benefits

We offer competitive salaries, access to a generous pension scheme, 30 days’ leave per annum (pro-rata for part-time/fixed-term), a season ticket loan scheme and access to a comprehensive range of personal and professional development opportunities. In addition, we offer a range of work life balance and family friendly, inclusive employment policies, flexible working arrangements, and campus facilities.

Queen Mary’s commitment to our diverse and inclusive community is embedded in our appointments processes. Reasonable adjustments will be made at each stage of the recruitment process for any candidate with a disability. We are open to considering applications from candidates wishing to work flexibly.

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