Head of Operations and Campaigns

About the Role
The post holder over sees the management of the database system that supports the maintenance and growth of the engagement of one of Queen Mary’s largest stakeholder audiences, our global community of over 240,000 alumni. The role ensures the legislative compliance of the data records and the purposeful analysis of trends and data; the organisation and running of Regular Giving campaigns and the Prospect Research and prospect pipelines.

About You
We are looking for someone who has proven experience of managing the Access ThankQ, or similar CRM and relational database used for marketing, engagement and fundraising, gained in either a charity or HE setting; of collating large amounts of data and presenting it in appropriate formats to colleagues, senior managers and volunteers. Experience of project-based research, producing reports on likely donors to specific campaigns. Knowledge of information sources relevant to HE fundraising and the ability to interrogate them effectively. Experience and knowledge of best practice used when undertaking research to find high-value prospective donors and providing detailed information on high-net-worth individuals, companies and charitable trusts. Working knowledge of the functioning of a Foundation registered on both the Charity Commission and Companies House in relation to governance, banking, recording and dispersal of funds. Detailed and practical knowledge and understanding of the General Data Protection Regulation (GDPR), PECR/e-Privacy Regulation and the Data Protection and Freedom of Information Acts.

About the Department
Queen Mary University of London Department of Development and Alumni Engagement (DDAE) works to develop mutually beneficial relationships with Queen Mary’s alumni and seeks philanthropic support from those alumni and other donors to further the University’s mission and vision.

About Queen Mary
At Queen Mary University of London, we believe that a diversity of ideas helps us achieve the previously unthinkable.

Throughout our history, we’ve fostered social justice and improved lives through academic excellence. And we continue to live and breathe this spirit today, not because it’s simply ‘the right thing to do’ but for what it helps us achieve and the intellectual brilliance it delivers.

Our reformer heritage informs our conviction that great ideas can and should come from anywhere. It’s an approach that has brought results across the globe, from the communities of east London to the favelas of Rio de Janeiro.

We continue to embrace diversity of thought and opinion in everything we do, in the belief that when views collide, disciplines interact, and perspectives intersect, truly original thought takes form.

Benefits
We offer competitive salaries, access to a generous pension scheme, 30 days’ leave per annum (pro-rata for part-time/fixed-term), a season ticket loan scheme and access to a comprehensive range of personal and professional development opportunities. In addition, we offer a range of work life balance and family friendly, inclusive employment policies, flexible working arrangements, and campus facilities.

Queen Mary’s commitment to our diverse and inclusive community is embedded in our appointments processes. Reasonable adjustments will be made at each stage of the recruitment process for any candidate with a disability. We are open to considering applications from candidates wishing to work flexibly.

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