Duty Officer

About the opportunity:

To ensure the safe, efficient, and effective daily operation of the Centre for Sport facilities, overseeing recreation assistants and customer activities on shift.

Key Responsibilities

• Supervise and support recreation assistants, ensuring smooth coordination of shift activities.
• Enforce Health & Safety regulations, normal operating procedures (NOPs), and emergency action plans (EAPs) to prevent incidents and ensure a safe environment.
• Respond promptly to accidents and administer First Aid or escalate appropriately, ensuring accurate and timely documentation of all incidents.
• Liaise with internal teams (Estates, contractors) for on-site maintenance and service support.
• Coordinate and supervise children’s programmes, including holiday camps, courses, and events or competitions.
• Provide cover for other Duty Officers during absences and assist in flexible shift coverage as needed.
• Oversee and manage two designated operational areas in agreement with the Operations Manager.
• Assist in training new and existing staff in accordance with approved training programmes, ensuring familiarity with SOPs and EAPs.
• Promote and comply with UWE policies on Health & Safety and Equal Opportunities.

Person Specification

• Strong leadership and team coordination skills.
• Knowledge of Health & Safety regulations and facility operations.
• Experience in customer service and incident management.
• Ability to train and mentor staff effectively.
• Excellent communication and organizational skills.
• Flexibility to adapt to varying shift patterns and operational demands.

The Full Time Duty Officer Role works a 4 week rolling Rota, which can be viewed on our website.

About you:  

You are a natural leader with the ability to motivate, support and encourage others to achieve both individual and team goals. You value respect, fairness, equality, and openness, and foster an inclusive working environment.

Essential Skills and Attributes

• Communication Skills Able to communicate confidently and effectively with a wide range of people, both internally and externally.
• Problem-Solving & Multi-Tasking Demonstrates strong analytical thinking, with the ability to manage multiple tasks simultaneously in a dynamic environment.
• Digital Literacy Proficient in using Microsoft Office applications (Word, Excel, Outlook), with a good working knowledge of email and online systems.
• IT Systems Experience Experience in using computerised leisure booking or management systems.

Where is this role based?

This post is based at our lively Frenchay campus.  

Why UWE Bristol?

We are one of the largest providers of Higher Education in the South West with 36,000 students and 4,200 staff from right across the globe. In addition to progressive pay rates, we offer a wide range of employee benefits

Add your individuality to ours

UWE Bristol recognises the power of a truly diverse university community.

We particularly encourage applications from global majority candidates.

Further information

If you would like an informal discussion about this opportunity, please contact Helen Wickham on 0117 3282949 or email: helen3.wickham@use.ac.uk

This is a fulltime, permanent post, working 37 hours per week.

This post is not available on a job share basis.

As a Disability Confident employer, we welcome applications from those who identify as having a disability.

UWE Bristol is a campus-based University, therefore, this role is campus based for all of your time.

The University’s normal practice is that new appointments will be made at the starting point of the grade.

This post requires enhanced DBS clearance.

We are unable to provide sponsorship for this role under the Home Office Skilled Worker visa route.

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