Information Support Assistant

A bit about the Library Services Team… 

The Library Services team provides high-quality learning spaces and excellent frontline support to students, aiming to create a sense of belonging at the University.  Library Services are responsible for the delivery of services including access management, lending, and returning of books and laptops, enquiry services, and for the management and development of libraries and learning spaces across the campus.  

We make every contact count: finding the right answers, connecting students to different services, and looking for the best solutions to problems. And we encourage talking! Our team builds rapport with our service users, cultivating an inclusive Library community where students can be themselves and feel supported. The Library is a central resource on campus and we aim to ensure that all students have a positive, vibrant, and engaging experience whenever they use our service.  

So, what will the role involve? 

The University of Salford is seeking an exceptional candidate with the skills and personal attributes to deliver excellent customer services as part of the Library Services Team within the Library.  As an Information Support Assistant, your responsibilities will include 

• Responding to enquiries including making space bookings, access to print and electronic resources, and the loan and return of library laptops, including directing users to other services and resources provided by teams around the University. 
• Promoting library services and programmes to service users and assisting with outreach and engagement activities. 

You will be expected to: 

• Support students on their learning journey and make a difference to their life here at the University of Salford.   
• Build relationships with students, anticipating and meeting their needs even where they cannot clearly articulate what these are. 
• Be confident in dealing with challenging behaviour including but not limited to, inappropriate language, and non-compliance with library policies and procedures  

The postholder will typically work Monday to Friday, 09:00 – 17:00 (36.25 hours) 

Additionally, there may be an opportunity to be offered an alternative shift pattern which includes:

• Monday to Friday, 13:00 – 21:00 (36.25 hours)
• Term-time only (20 hours)

Flexibility and openness to different working patterns is encouraged, as this will support team coverage and service needs.

If you are passionate about providing exceptional customer service and have experience of working in a customer service environment we encourage you to apply for this role. 

Although these are set shift times, flexibility will be required to work other shift patterns which can include Mo where necessary.

If you’ve got further questions, please contact the hiring managers, Shirley Bong (S.S.S.Bong@salford.ac.uk) or Imran Hussain (I.Hussain28@salford.ac.uk) for an informal chat. 

What's in it for you? 

• Competitive salary - and excellent pension scheme
• An impressive 32 days leave - plus bank holidays, additional time off at Christmas and the opportunity to buy even more!
• Flexible working - we support a culture of flexible and agile working to help you find the right balance
• Professional development - we offer a comprehensive package of training and development opportunities to help you achieve your full potential
• Our community - there's a real sense of belonging here at Salford. We value diversity, in backgrounds and in experiences.  Our difference makes us stronger, and together we share a passion for improving students' lives