Learning Resources Advisor - Customer Services (Communications and Publications)

Job category/type: Professional Support Services

Job description

Turning Passion into Purpose.

We are looking for an enthusiastic and creative individual to join the Library and Student IT Support Customer Services team based at our Southwark campus.

As part of the team, you will contribute to frontline customer services (both in-person, online and via telephone) supporting customers with a wide range of Library and student IT support related enquiries. In addition, the team is responsible for answering enquiries about LSBU courses from prospective students. The team also ensure the smooth running of the LSBU campus libraries.

As a member of the Communications & Publications sub-team, you will support the development of the library website and the myLSBU student portal. You will take part in the design and creation of publicity campaigns and the promotion of library and student IT support services via posters, digital signage, online content and social media.

About You:

We are looking to hear from candidates who have the following skills/experience: 

• Excellent customer service and communication skills
• Experience of working within a team
• Knowledge and practical experience of using desktop publishing software
• Experience of working with HTML and CSS
• Attention to detail is essential
• Strong IT literacy, particularly in Microsoft 365.
• Contribute to physical aspects of the job such as shelving and moving equipment, with support available where needed

The ideal candidate will be degree educated, be highly motivated and bring enthusiasm and drive to the team with a willingness to share ideas and think creatively.

Benefits and How to Apply:

As a leading Higher Education Institution LSBU offers staff a highly competitive benefits package including holiday entitlement starting at 26.5 days per annum, professional development opportunities and flexible working. Full details on the range of benefits we offer can be found here.

The person specification for this role alongside applicant guidance on what to submit within your application can be found within the candidate pack attached. Applications must be submitted via the "Apply" button above.

The closing date for applications is Sunday, 13^th July 2025 23.59 pm

Interview/assessment – week commencing 28^th July 2025

We are happy to talk flexible working and reasonable adjustments and aim to make our recruitment and selection process accessible to all, please contact us to discuss any support you need. The diversity of LSBU’s staff and students is a source of our strength and the richness of ideas and perspectives that this diversity brings makes LSBU a unique place to work.

This role is not eligible for sponsorship under the UKVI Skilled Worker route, more details on this can be found within the candidate pack. 

If you have any questions related to your application, please email the recruitment team hrdsr@lsbu.ac.uk

We reserve the right to close the vacancy early, should we receive sufficient applications.

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