Cafe Assistants

About the Role  

Ground cafe at Queen Mary University of London, provides our students, staff, and members of the public with a wide range of cold/hot food and a space to relax, socialise and study.

We place a huge emphasis on outstanding customer service and satisfaction, and we are continuously looking to improve and expand our offering to our customers here at QMUL which is why we are looking for someone who enjoys and excels at the customer facing and operational aspect of this role. Sustainability and ethical awareness are paramount to what we do here at Queen Mary Students’ Union which is therefore a key feature in all of our commercial outlets, which includes Ground café.

Queen Mary Students’ Union represents and supports over 30,000 students and around 4,500 staff who make up the diverse and vibrant student body at Queen Mary, University of London. Ground cafe is based on our Mile End Campus of the University, which is close to both Mile End and Stepney Green Underground Station.

We strive to improve our offerings to both the student and staff market with a focus being predominantly on sales and customer satisfaction development. We are looking for someone with a ‘can-do’ attitude, and who can grow with us along this exciting journey. You should have excellent interpersonal skills and a keen eye for detail, as well as being committed to the values of the organisation, being a safe, friendly and student led democratic organisation. Applicants would also need to be able to act in an operational capacity on a day-to-day basis and have the ability to open and close the café as and when required.

You should be a ‘hands on’ team player who is committed to the values of the organisation, being a safe, friendly environment with the student experience at its core.  This role’s hours would be a variety of different shifts, with the flexibility to adapt working hours to suit the needs of the business. Some weekend work would be required during busy times.

Applicants should have excellent communication skills and the ability to work with a wide range of people.  Candidates must have the ability to work well under pressure, and prioritise a varied workload.

The post is a permanent post with a starting salary within the range £26,963-£27,925 per annum inclusive of London Allowance. Benefits include 30 days annual leave, plus additional college closure days which include bank holidays and additional days over the Christmas period, defined benefits pension scheme and interest-free season ticket loan and membership of the Sport and Fitness Centre.                                     

Candidates must be able to demonstrate their eligibility to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006. Where required this may include entry clearance or continued leave to remain under the Points Based Immigration Scheme.

Details about the Students Union can be found at www.qmsu.org

Application enquiries can be directed to humanresources@qmul.ac.uk

For further details and to make an application please click the 'Apply' button, above.

Closing Date  16/07/2025, 23:55 

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