Assistant ITS Officer
University of Sussex - IT Services
| Location: | Falmer |
|---|---|
| Salary: | £25,733 to £29,179 per annum, pro rata if part time, Grade 4 |
| Hours: | Full Time, Part Time |
| Contract Type: | Permanent |
| Placed On: | 7th July 2025 |
|---|---|
| Closes: | 20th July 2025 |
| Job Ref: | 40658 |
About the role
You will be joining a desktop support team in IT Services comprising of nine people, primarily based on campus, and provide an excellent experience for both staff and students.
You will work closely with the Help Desk and a number of service specific areas within IT Services to rollout, maintain, resolve issues and support users in the use of a very wide ranging and set of ICT services.
You will contribute to the Incident Management and Service Request fulfilment processes and first stage Problem Management process.
About you
The post holder is expected to have a good understanding across a broad range of ICT disciplines and will actively contribute to the day-to-day delivery and support of a broad range of ICT Services directly to specific schools, divisions or projects, with suitable related work experience
About our Division
Led by our Chief Digital Transformation Officer and his Leadership team, we are now embarking on an ambitious programme of change. Over the coming years, this digital transition will be an ever-developing programme supported by senior stakeholders both financially and strategically. This University will be a very different world in years to come and aspires to achieve levels of performance and digital delivery yet unseen in the sector.
All of this is underpinned by major construction and estate renewal, an exciting programme of work to add thousands of accommodation spaces, and a network replacement project to install the latest digital infrastructure as part of the journey towards a fully data-enabled organisation.
Please find further information regarding the division at IT Services & Sussex Projects: University of Sussex
Why work here
Find out more about our reward and benefits package.
Find out about our equality, diversity and inclusion
Further Key Information
Please contact Roger Balance (r.s.ballance@sussex.ac.uk) for informal enquiries.
For full details and how to apply, click the 'Apply' button above.
The University of Sussex values the diversity of its staff and students, and we welcome applicants from all backgrounds.
The University requires that work undertaken for the University is performed in the UK.
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