Student Life Supervisor

Turn Passion into Purpose.

LSBU is committed to enhancing the experience of our students, enabling their success and providing the highest possible levels of support. A key part of this commitment is the Student Life Hub, a helpdesk dealing with the full range of issues which affect students outside of their academic study, including financial and wellbeing support.

We are looking for an enthusiastic and dedicated individual to co-lead our existing team as one of our Student Life Supervisors. As part of the Student Life Team you will be providing a front line information and central support service to students from across the University, offering support and advice on a range of issues.

About You:

We are looking to hear from candidates who have the following skills/experience:

• Experience in providing a high level of customer services and excellent customer service skills
• Experience of, or demonstrable potential to, supervise staff and organise workloads
• Experience and confidence with a range of IT applications including knowledge of modern technologies and platforms and of IT packages that focus on administration, word processing, databases and spreadsheets
• Ability to deal sensitively with enquires from a diverse range of individuals, and de-escalate and manage potentially difficult or conflict situations calmly and with confidence

The ideal candidate will be a problem solver with excellent customer service and communication skills, able to deal sensitively with a diverse range of individuals and enjoy working with people. You must be highly organised, IT literate and able to work both on your own initiative and as part of a team. Some evening and weekend working will be required.

Benefits and How to Apply:

As a leading Higher Education Institution LSBU offers staff a highly competitive benefits package including holiday entitlement starting at 26.5 days per annum, professional development opportunities and flexible working. Full details on the range of benefits we offer can be found here.

The person specification for this role alongside applicant guidance on what to submit within your application can be found within the candidate pack attached. Applications must be submitted via the "Apply Online" button below.

For an informal conversation ahead of applying please feel free to contact the hiring manager for this position, Mike Swire, at: swirem@lsbu.ac.uk

The closing date for applications is Sunday 3^rd August 2025 23.59 pm

Interview/assessment - week commencing 11^th August 2025

We are happy to talk flexible working and reasonable adjustments and aim to make our recruitment and selection process accessible to all, please contact us to discuss any support you need. The diversity of LSBU’s staff and students is a source of our strength and the richness of ideas and perspectives that this diversity brings makes LSBU a unique place to work.

Depending on your circumstances, this role may be eligible for sponsorship under the UKVI Skilled Worker route, more details on this can be found within the candidate pack.

If you have any questions related to your application, please email the recruitment team: hrdsr@lsbu.ac.uk

We reserve the right to close the vacancy early, should we receive sufficient application

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