Back to search results

Student Hwb Support Officer

University of Wales, Trinity Saint David

Location: Carmarthen
Salary: £26,338 to £29,959 per annum
Hours: Full Time
Contract Type: Permanent
Placed On: 9th July 2025
Closes: 29th July 2025
Job Ref: 51578
 

THE ROLE

The University of Wales Trinity Saint David is committed to transforming education and to enhancing the student experience. This has led to the development of physical and digital student-facing Hubs (Hwbs) to provide a one-stop-shop approach to addressing student queries and sharing information.

The Student Hwb serves as the first point of call for students, handling queries in person, via email, live chat, phone and through the student portal. Empowered to resolve a wide range of common student issues, the Hwb team minimises the need for referrals. The Student Hwb knits the different elements of the University together, presenting a unified approach to our students. When referrals are required, the Student Hwb ensures active engagement, tracking resolutions to completion.

The Student Hwb is responsible for student communications including social media and maintain the Student Hwb App. The Student Hwb also organise the welcome events and resources for new and returning students across UWTSD’s Welsh campuses.

The Student Hwb Support Officer will work under the guidance of the Student Hwb Manager, collaborating closely within a vibrant and welcoming team to provide holistic student support. This role requires a proactive and caring approach, to delivering exceptional service in alignment with the Hwb’s operating principles and objectives.

The duties for this role may vary but broadly encompass the following responsibilities:

  • Delivering high-quality, student-centred service and support through the Student Hwb.
  • Assisting with UWTSD’s welcome activities and contributing to the development of welcome resources for new and returning students.
  • Ensuring a professional triage service, acting as first point of contact for student enquiries via telephone, in-person or digitally using own judgement to identify appropriate services to which to refer students.
  • Using initiative to ensure all student queries are managed effectively, confidentially and with excellent customer service.

The location of this role is in the Student Hwb Carmarthen.

Please refer to the job description for details on the essential criteria required for this role.

WELSH LANGUAGE

The ability to communicate and work through the medium of Welsh is essential for this post.

ADDITIONAL INFORMATION

  • Annual leave entitlement is 28 days’, plus 8 bank holidays and 4 University closure days pro rata
  • For information on our staff benefits, please copy and paste this link into your browser: https://www.uwtsd.ac.uk
  • This role is not eligible for sponsorship in line with Home Office salary threshold requirements https://www.gov.uk/skilled-worker-visa/your-job (grade 4 and below)
  • This application process does not include the option to submit a CV. Therefore, your application will be assessed based on your application and supporting statement (only to be used when asked by HRBP)

Closing date: 29th July 2025 11:59pm

Interview date: 12th August 2025 

We value your feedback on the quality of our adverts. If you have a comment to make about the overall quality of this advert, or its categorisation then please send us your feedback
Advert information

Type / Role:

Subject Area(s):

Location(s):

Job tools
 

PhD Alert Created

Job Alert Created

Your PhD alert has been successfully created for this search.

Your job alert has been successfully created for this search.

Ok Ok

PhD Alert Created

Job Alert Created

Your PhD alert has been successfully created for this search.

Your job alert has been successfully created for this search.

Manage your job alerts Manage your job alerts

Account Verification Missing

In order to create multiple job alerts, you must first verify your email address to complete your account creation

Request verification email Request verification email

jobs.ac.uk Account Required

In order to create multiple alerts, you must create a jobs.ac.uk jobseeker account

Create Account Create Account

Alert Creation Failed

Unfortunately, your account is currently blocked. Please login to unblock your account.

Email Address Blocked

We received a delivery failure message when attempting to send you an email and therefore your email address has been blocked. You will not receive job alerts until your email address is unblocked. To do so, please choose from one of the two options below.

Max Alerts Reached

A maximum of 5 Job Alerts can be created against your account. Please remove an existing alert in order to create this new Job Alert

Manage your job alerts Manage your job alerts

Creation Failed

Unfortunately, your alert was not created at this time. Please try again.

Ok Ok

Create PhD Alert

Create Job Alert

When you create this PhD alert we will email you a selection of PhDs matching your criteria.When you create this job alert we will email you a selection of jobs matching your criteria. Our Terms and Conditions and Privacy Policy apply to this service. Any personal data you provide in setting up this alert is processed in accordance with our Privacy Notice

Create PhD Alert

Create Job Alert

When you create this PhD alert we will email you a selection of PhDs matching your criteria.When you create this job alert we will email you a selection of jobs matching your criteria. Our Terms and Conditions and Privacy Policy apply to this service. Any personal data you provide in setting up this alert is processed in accordance with our Privacy Notice

 
 
More jobs from University of Wales, Trinity Saint David

Show all jobs for this employer …

More jobs like this
Join in and follow us

Browser Upgrade Recommended

jobs.ac.uk has been optimised for the latest browsers.

For the best user experience, we recommend viewing jobs.ac.uk on one of the following:

Google Chrome Firefox Microsoft Edge