Student Support Officer (Wellbeing) - 0.8 FTE - 4 days (pr wk)

WaterBear is a forward-thinking music college with campuses in Sheffield,  Brighton and Online. We are proudly partnered with Falmouth University, and together, we deliver cutting-edge education tailored for today’s creative and professional musicians.

As WaterBear continues to grow, we’re looking for a passionate and empathetic Student Support Officer (Wellbeing) to join our team in Sheffield. This role is pivotal in ensuring our students—whether on-campus or online—feel supported, empowered, and heard.

Your Role

You’ll be a key member of our Student Services team, delivering frontline pastoral and wellbeing support. From one-to-one sessions to proactive mental health campaigns, your work will make a real difference in the lives of our students.

Start Date: 1^st September 2025
Reports to: Student Services Manager

 Key Responsibilities

• Provide confidential, empathetic 1:1 support for student wellbeing concerns
• Triage student needs and escalate urgent cases appropriately
• Deliver wellbeing workshops and mental health awareness campaigns
• Act as Deputy Designated Safeguarding Lead (DDSL)
• Maintain accurate records and support safeguarding procedures
• Collaborate with academic and support teams to ensure a joined-up student experience
• Contribute to the development of wellbeing initiatives and policy 

About You

Essential:

• Demonstrable experience in student support or wellbeing
• Compassionate, approachable and confident in safeguarding practices
• Skilled in record-keeping and familiar with UK support networks
• A proactive communicator and collaborative team player
• Passionate about student mental health and inclusion

Desirable:

• Relevant qualification in counselling, psychology, mental health, or youth work
• Mental Health First Aid or trauma-informed care training
• Experience working in the creative arts or music education sector
• Knowledge of external support networks and referral pathways in the UK.

Why Join WaterBear?

• Be part of a growing, innovative music education environment
• Support diverse and passionate students
• Thrive in a supportive work culture that prioritises wellbeing and professional growth
• Help shape the future of music education in the UK

How to Apply

If you’re excited by the opportunity to support the next generation of music professionals and want to be part of a dynamic, caring team — we’d love to hear from you.

To apply, please submit your CV and a cover letter outlining your suitability for the role, via the 'Apply' button above.

Closing date: 12pm on Monday 28^th July

WaterBear is committed to creating an inclusive and supportive working environment. We welcome applications from people of all backgrounds and communities.

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