Service Experience Analyst

This new full-time post is available immediately on a fixed-term basis until 31st July 2026.

This role offers the opportunity for hybrid working – some time on campus and some from home.

Summary of the role 
We’re looking for a proactive and analytical business insight analyst to help us turn data into actionable insights. In this role, you'll build reporting dashboards, analyse data from various sources, and identify opportunities to improve business performance and service experience through process automation. You’ll work closely with teams across the University to support better decision-making and drive continuous improvement.

Please ensure you read the Job Description and Person Specification (available on the university's website, accessed by the 'Apply' button) for full details of this role.

The University of Exeter
We are a member of the prestigious Russell Group of research-intensive universities and in the top 200 universities in the world (Times Higher Education World University Rankings 2024 and QS World University Ranking 2024). We combine world-class teaching with world-class research, achieving a gold rating in the Teaching Excellence Framework Award 2023, underpinned by gold ratings for Student Experience and Student Outcomes.

Our Equality, Diversity and Inclusion Commitment
We are committed to ensuring adjustments are available for interviews and workplaces.

Whilst all applicants will be judged on merit alone, we particularly welcome applications from groups currently underrepresented within our working community.

With over 30,000 students and 7,000 staff from 150 different countries we offer a diverse and engaging environment where our diversity is celebrated and valued as a major strength. We are committed to creating an inclusive culture where all members of our community are supported to thrive; where diverse voices are heard through our engagement with evidence-based charter frameworks for gender (Athena SWAN and Project Juno for Physics), race equality (Race Equality Charter Mark), LGBTQ+ inclusion (Stonewall Diversity Champion) and as a Disability Confident employer.

Benefits
We offer some fantastic benefits including:

• 41 Days leave per year.
• Options for flexible working.
• Numerous discounts at leading retailers.
• Onsite gyms on all of our campuses and a cycle to work scheme.
• Sector leading policies around maternity, adoption and shared parental leave(up to 26 weeks full pay), paternity leave (up to six weeks full pay) and a Fertility Treatment Policy.
• Stunning campus environments in Exeter and Cornwall, in the beautiful South West of England.

Further information
For any informal queries, please contact Jill Brittlebank, j.b.brittlebank@exeter.ac.uk.

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