Student Wellbeing & Engagement Officer

The post holder will be responsible for the delivery of services and processes consistently providing an excellent student experience: This will require excellent people skills and a good level of administrative ability. The post holder will provide first level support and referral to specialist services as required and establish a programme of activities to help students develop skills and confidence outside the classroom.

ABOUT THE ROLE

• Ensure effective case management of all welfare concerns and LDHD students, creating and maintaining accurate records in the student information management system in line with GDPR requirements  
• Ensure the safeguarding of students in line with Study Group policy and procedure and acting as the first point of contact for any member of staff who has a concern about the safety or wellbeing of a student.  
• Provide 1:1 welfare and pastoral support to students, referring them  for additional support where required from external services  
• Create and monitor Support Plans for students   
• Coordinate the support for students that are under the age of 18, ensuring that they are safe and are accounted for daily.   
• Work closely with the colleagues to identify and support students with additional needs due to health / SEND. 
• To coordinate the process for student Health Registration, working in collaboration with the local GP practice to ensure that all students are registered on the NHS system and assist students to access healthcare services as required.  
• To assist with the planning and implementation of an annual schedule of welfare events and promotional activities, including delivery in personal tutor sessions, liaising with external agencies to actively engage students in the promotion of health and wellbeing. 
• To assist students with completing Mitigating Circumstances Forms and to attend Mitigating Circumstances meetings.  
• To support with the membership of Student Staff Liaison Committee and regular meetings. 
• To deal, when required, with out-of-office hours welfare related issues in return for time in lieu.  
• Ensure effective case management of all welfare concerns and LDHD students, creating and maintaining accurate records in the student information management system in line with GDPR requirements 
• Ensure the safeguarding of students in line with Study Group policy and procedure and acting as the first point of contact for any member of staff who has a concern about the safety or wellbeing of a student. 
• Provide 1:1 welfare and pastoral support to students, referring them  for additional support where required from external services 
• To coordinate the process for student Health Registration, working in collaboration with the local GP practice to ensure that all students are registered on the NHS system and assist students to access healthcare services as required. 

ABOUT YOU  

• Bachelor’s degree (or equivalent experience)
• Safeguarding training (or equivalent experience)
• Supporting students in an educational context 
• Experience of organising trips and visits including completing necessary risk assessments 
• Experience of creating engaging content and delivering workshops or similar 
• Experience of working collaboratively with external partners to facilitate activities and engagement 
• Experience of facilitating the ‘student voice’ including demonstrating the use of effective feedback mechanisms 
• Working in a regulated environment 
• Working in customer service

 To apply, please click the 'Apply' button above.

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