Service Architect

About the Role

As a Service Architect, you will play a pivotal role in shaping the IT service landscape of our organization.

The chance to work in a dynamic environment where your contributions will have a significant impact. You will be given the autonomy to innovate and drive change. This position offers a blend of strategic and hands-on responsibilities, allowing you to develop and implement solutions that make a real difference.

Choosing this role means you will be at the forefront of IT service management, contributing to the success of our organization and advancing your career in a meaningful way.

About You

A successful candidate will possess a strong understanding of IT Service Management principles and practices. You should have a proven track record with the ITIL framework and designing and implementing service architectures. Your analytical skills are exceptional, allowing you to translate complex business requirements into efficient and scalable IT services.

We are looking for a strategic thinker, who has a keen eye for detail. You should be capable of articulating ideas clearly and persuasively to stakeholders at all levels. Collaboration is key in this role, so you should be adept at working within cross-functional teams and fostering positive relationships.

You should have a proactive attitude, demonstrating initiative and a desire to drive continuous improvement.

About the Department 

With the growing need to operate in an increasingly agile, digital-first environment, we need to be able to quickly assess risk and seize opportunity. This means, for the University, we need to be able to leverage digital capabilities to drive engagement, efficiency and capability across the institution.  The Information and Digital Group (IDG) is to be the trusted partner delivering innovative and effective digital services and solutions. IDG has four core missions:

Digital first culture – by developing a strong digital first culture, the University will stay ahead in today’s ever-evolving world.
Innovative digital library - we will revolutionise the academic experience by providing a dynamic and cutting-edge digital library that empowers students, staff, and researchers with the latest technologies and resources.
Amplify and accelerate data innovation - our cutting-edge data analytics capabilities will revolutionise the way we approach education.
Perfecting the digital twin - digital twin technology will facilitate remote learning and collaboration, allowing researchers from around the world to connect and work together on projects, revolutionising the way students learn and gain practical experience and transforming our operation model that will enable an innovative and immersive learning experience for all.

As part of IDG, I&O is responsible for ensuring the delivery of reliable, performant, and efficient technology and services to underpin the University’s. This includes the development and maintenance of IT systems, networks and hardware ensuring they are performant to agreed SLAs and delivering high availability.

I&O also develops and implements IT infrastructure and operations strategies for the University, aligning them with objectives and industry best practices.  Overseeing the University’s IT infrastructure, ensuring efficient and secure operations, while managing relationships with third-party vendors and service providers to meet agreed-upon agreements.

For further information regarding the skills required for this role please click here.

How to apply

The University of Warwick has appointed SearchHigher as their recruitment partner for this campaign; please apply below by submitting a CV in Word Document format or via email to enquiries@searchhigher.com 

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