Residences Reception / Administrator

About Role

We are recruiting a receptionist to join our Residences Reception. The Residences Reception operates 24 hours a day, 7 days a week. As the primary point of contact for students living on campus, as well as guests and visitors, you will play a crucial role in ensuring their needs are met promptly and professionally.

This role involves working a fixed pattern, three days from seven. A flexible approach is, however, required to cover annual leave, busy periods and the University closure periods during December when the Residences Reception remains fully open. 

The position is based at the Mile End Campus in London and is part time and permanent.

About You

The successful candidate will ideally have previous experience of reception work in a customer focused environment that can be fast paced. An aptitude for administrative processes and confidence using Microsoft 365 is essential for the role. A knowledge of students and their needs whilst living in halls is also beneficial.

About the Directorate

The Directorate is one of the largest departments within Queen Mary University of London and is committed to supporting and promoting student wellbeing. Preparing and helping to sustain the University’s working and learning environmental for students, staff, stakeholders, and guests by ensuring safe environments, security and cleanliness is fundamental.

Details about the Estates and Facilities Directorate can be found at http://www.estates.qmul.ac.uk/

About Queen Mary

At Queen Mary University of London, we believe that a diversity of ideas helps us achieve the previously unthinkable.

Throughout our history, we’ve fostered social justice and improved lives through academic excellence. And we continue to live and breathe this spirit today, not because it’s simply ‘the right thing to do’ but for what it helps us achieve and the intellectual brilliance it delivers.

Our reformer heritage informs our conviction that great ideas can and should come from anywhere. It’s an approach that has brought results across the globe, from the communities of east London to the favelas of Rio de Janeiro.

We continue to embrace diversity of thought and opinion in everything we do, in the belief that when views collide, disciplines interact, and perspectives intersect, truly original thought takes form.

Benefits

We offer competitive salaries, access to a generous pension scheme, 30 days’ leave per annum (pro-rata for part-time/fixed-term), a season ticket loan scheme and access to a comprehensive range of personal and professional development opportunities. In addition, we offer a range of work life balance and family friendly, inclusive employment policies, flexible working arrangements, and campus facilities.

Queen Mary’s commitment to our diverse and inclusive community is embedded in our appointments processes. Reasonable adjustments will be made at each stage of the recruitment process for any candidate with a disability. We are open to considering applications from candidates wishing to work flexibly.

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