Student Financial Support Advice and Awards Manager

About the role

This is a hugely exciting time to be joining the Student Financial Support team as we look to expand our funding and advice services. Our new Imperial Inspires Scholarship Programme will transform our ability to support underrepresented groups, here in the UK and abroad, to enter into and excel in our STEMB degree programmes.

An excellent opportunity has opened for an experienced student funds and advice manager in our Student Financial Support team. Taking the lead on delivery of the university hardship funds, bursary oversight and funding advice coordination, you will have strong communication skills, knowledge of UK student funding and evidenced management skills.

What you would be doing

• Coordinate activities associated with the administration of bursaries with an objective to deliver a strategic and forward-thinking overview, selection and administration policy which supports a world class service to applicants, students, and university colleagues.
• Review and enhance streamlined administrative and payment procedures.
• Work with university stakeholders over design and implementation of changes to the university bursary scheme, ensuring operational robustness and streamlining with existing schemes.
• Be responsible for the website ensuring content is regularly reviewed and updated
• Leading the ongoing development and coordination of university hardship funds
• Communicating with colleagues at all levels of the university to keep staff updated on our services available

What we are looking for

• Proven experience at similar level
• Commitment to continual professional development in the area of student financial support
• Proven experience as a cooperative team member who can also work independently.
• Experience of using and managing databases to store, manipulate and retrieve information.
• A proven ethos of providing a positive and responsive customer-focused service, including sensitivity to the needs of your customers
• Experience of planning and progressing work activities within general guidelines, using initiative and judgment, making decisions where necessary
• Ability to prioritise work effectively in order to achieve short, medium and long- term objectives
• Experience of data analysis and calculations, presenting findings accurately and appropriately to support effective reporting of information
• Meticulous, organised and very well-structured administrative skills
• A high level of accuracy and consistent attention to detail
• First rate oral and written communication skills
• Excellent numeracy skills
• Advanced IT skills (word for general administrative duties and mail merge, excel with an understanding of V-Lookups, pivot tables, email and use of databases)
• Professionally and personally committed to completing tasks successfully and produce consistently excellent results at work.

What we can offer you

• A role in our Student Financial Support team which provides advice to students and staff on Government funding and scholarships available, and administers all centrally managed scholarships, bursaries, hardship support, placement grants and U.S. Federal and private loans.
• Access to national professional organisations such as NASMA, and associated training seminars
• Access to Blackbullion student financial education training seminars
• Imperial College London has recently risen to 2nd place in the world in QS World University Rankings, becoming the top-ranked university in the UK and Europe, highlighting our world-leading research performance, outstanding employability scores, and exceptional sustainability commitment. Our world leading research attracts some of the best research student candidates, and this Scholarships Officer post will have the opportunity to support some of those candidates in fulfilling their potential.
• Sector-leading salary and remuneration package

If you require any further details on the role please contact: 

Thomas Pearson, thomas.pearson@imperial.ac.uk 

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