Visitor Experience Assistants

Location: Beaumont Street, Oxford, OX1 2PH 

About the role

Based in the beautiful Ashmolean Museum, you will deliver a world class experience for our visitors by acting as the museum’s ambassador. You will interact with a various range of people and respond to visitor’s questions and needs. Using product knowledge, you will welcome and inspire our visitors as well as encourage visitor giving (donations). To help you achieve this, we will provide comprehensive and structured training alongside development opportunities.

This role is fixed-term until early June 2026.

There are 6 part-time vacancies available with varying hours and weekly shift patterns. Patterns vary between 0.53 and 0.96 FTE. All shift patterns will involve working at least one weekend day, with some patterns including both weekend days.

This role will involve regular manual handling and some lone working. Full training will be provided.

About You

• Are you a passionate and friendly person?
• Do you enjoy working as a team?
• Are you good at solving unexpected problems?
• Do you love museums?

Yes? We would love to hear from you!

It would be a bonus if you have experience in a customer-facing role in a heritage environment or/and a working knowledge of another language.

What We Offer

As an employer, we genuinely care about our employees’ wellbeing and this is reflected in the range of benefits that we offer including:

• An excellent contributory pension scheme
• 38 days of annual leave
• A comprehensive range of childcare services
• Family leave schemes
• Cycle loan scheme
• Discounted bus travel and Season Ticket travel loans

More information is available at https://hr.admin.ox.ac.uk/staff-benefits

Diversity

Our staff and students come from all over the world, and we proudly promote a friendly and inclusive culture. Diversity is positively encouraged, through diverse groups and champions, as well as a number of family-friendly policies.

How to apply

You will be required to upload your CV and the attached supporting evidence form as part of your online application. The supporting evidence form lists each of the essential and desirable selection criteria, as listed in the job description – please explain how you meet each one. Both documents listed above must be submitted to be considered for this role.

The Chair of this recruitment panel will be Ruth Farnan, Deputy Head of Visitor Experience, who can be contacted with enquiries relating to the role (ruth.farnan@ashmus.ox.ac.uk). General queries about the recruitment and application process should be directed to the Recruitment team within our Human Resources department (recruitment@glam.ox.ac.uk).

Only applications received online by midday Friday 10th October can be considered. Interviews are expected to take place on Friday 24th October as a group assessment day. Shortlisted candidates will need to be available to attend on this date.

Recruitment drop-in event

Curious about joining our team as a Visitor Experience Assistant?

Come along to our Recruitment Drop-In Event!

📅 Monday 6 October

🕐 1:00 – 3:00pm

📍 Learning Studio, Ashmolean Museum

During the session you will:

• Get the chance to learn more about the Ashmolean
• Meet Ashmolean staff and ask us questions
• Receive advice on your job application and the supporting evidence form we use

*An automatic annual increment each year will be paid up to (and not including) the discretionary range within the University of Oxford’s grade 2 salary scale.

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