Credit Controller (Student Finance)

FTE: 1.0 FTE (working 37 hours per week)

Duration of Contract: Fixed-Term contract for 1 year

Annual Leave: 25 days plus standard public holidays and an additional 4 days including the closure of our office between Christmas and New Year

Location: Hatfield - mainly College Lane campus, with De Havilland campus support

Main duties and responsibilities

This team is responsible for the timely collection of monies owed to the University of Hertfordshire in respect of tuition, accommodation, sponsorship and other fees relating to Student Finance in accordance with the relevant University policies. You will be actively contacting students who have accommodation fee debts and then take appropriate action to progress collection or to refer for other actions. You will also monitor and make regular progress with debtors and help develop and manage new events to raise awareness of the implications of debt. Your role will also be supporting students with their fee account queries and this could be via telephone, email and in person. 

You will conduct the general administration of the Student Finance function, such as emails, resolving queries and facilitating payments. In addition to this you will develop and manage new events to raise awareness of implications of debt, such as drop in session, and at university events such as Registration and Open Days.

This is a student facing role and will be predominantly based on campus.

Skills and experience

For this role you will have experience of working in an office environment and carrying out clerical duties. As the post requires a high level of data manipulation you will be able to demonstrate excellent attention to detail supported by good numeracy and literacy skills. You will be able to work flexibly under pressure, with minimal supervision, using your own initiative to manage multiple tasks and determine relative priorities to meet deadlines.

Communication skills are key to this role so you will be able to demonstrate effective communication skills with people who are dissatisfied/distressed, with a focus on the importance of customer care. You will demonstrate tolerance and sympathy whilst maintaining a focus on debt collection, mindful of the needs of students. In addition to this you will be computer literate, with proven use and knowledge of Microsoft Excel software, and will have a willingness to learn and apply new systems.

Qualifications required

You will be educated with a minimum of A-levels, (or equivalent qualification), or proven relevant work experience.

Please view the job description and person specification for a full list of the duties and essential criteria. Click the 'Apply' button above. Please attach a personal statement showing clearly how your skills and experience match the Person Specification.

Internal applicants – please ensure you apply via your employee self-service portal.

We regret that we are unable to offer UKVI sponsorship for this post; applicants will either hold UK Right to Work or demonstrate access to UK Right to Work before an offer is made.

Contact Details/Informal Enquiries: Aaron Daly, Deputy Head of Student Finance, a.daly2@herts.ac.uk

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Closing Date: 14 October 2025

Interview date: TBC 

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