Head of Student Success

About the role 

King’s Digital is seeking a visionary Head of Student Success to lead our dedicated coaching and advising team, supporting a global community of online master’s students.

In this pivotal role, you’ll provide strategic leadership to ensure a world-class, personalised student journey. You’ll champion innovation, harnessing digital and AI-enabled solutions to enhance service delivery, streamline processes, and empower both students and staff. With a strong focus on collaboration, you’ll work closely with internal and external stakeholders to shape policies and practices that reflect the evolving needs of distance learners.

As a senior leader, you’ll foster a high-performing, inclusive team culture rooted in trust, transparency, and continuous improvement. You’ll inspire excellence, drive data-informed decision-making, and ensure that every student feels supported, heard, and valued throughout their academic journey.

This is a unique opportunity to make a lasting impact at the forefront of digital education, contributing to King’s commitment to equity, innovation, and student success.

If you’re ready to lead with purpose and help shape the future of online learning, we’d love to hear from you.

This is a full-time post (35 hours per week), and you will be offered an indefinite contract.

Downloading a copy of our Job Description

Full details of the role and the skills, knowledge and experience required can be found in the Job Description document, provided at the bottom of the page. This document will provide information of what criteria will be assessed at each stage of the recruitment process.

Further information

We pride ourselves on being inclusive and welcoming. We embrace diversity and want everyone to feel that they belong and are connected to others in our community. 

We are committed to working with our staff and unions on these and other issues, to continue to support our people and to develop a diverse and inclusive culture at King's.

As part of this commitment to equality, diversity and inclusion and through this appointment process, it is our aim to develop candidate pools that include applicants from all backgrounds and communities.

We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the advert (via the ‘Apply’ button above). If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.

To find out how our managers will review your application, please take a look at our ‘ How we Recruit’ pages.

Interviews are due to be held on Monday 10th November 2025.

Contact Person: Alice Ludgate

Contact Details: alice.ludgate@kcl.ac.uk

Job Description

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