Welcome Ambassador

We have exciting opportunities at Sport & Physical Activity for passionate individuals who love sport and want to make a difference for our customers. We are looking for knowledgeable, enthusiastic, friendly people who are dedicated to providing excellent service to our customers.

Sport & Physical Activity is the department of the University of Sheffield that coordinates all aspects of sport, including facilities and related services.

Open to students and the wider community, Sport & Physical Activity is a great place to be, and we offer a range of health and well-being opportunities.

This is an exciting opportunity to join an upbeat and forward-thinking workforce. We are at an exciting stage in our development as we look to add a number of staff to our already thriving team.

Seeking friendly staff for a leisure environment, prioritising excellent customer service. Be part of a dynamic team at the University of Sheffield. Join the University of Sheffield as a Welcome Ambassador, where you'll shape first impressions and ensure visitors feel warmly received and improved visitor experience. This isn't just a job; it's an opportunity to be a crucial part of a vibrant team committed to offering top-notch service in an encouraging setting.

Job Responsibilities

• Greeting and welcoming customers with enthusiasm and a positive attitude.
• Assisting customers with the use of payment kiosks and online booking processes.
• Providing outstanding customer service by answering general enquiries and addressing concerns.
• Taking payments and ensuring all transactions are processed accurately.
• Signposting customers to various activities and services within the university.
• Collaborating with team members to ensure a smooth and efficient front of house operation.
• Participating in training sessions to stay updated on new technologies and procedures.

Job Requirements

• Proven experience in a customer-facing role.
• Excellent interpersonal and communication skills.
• The ability to work efficiently both independently and as part of a team.
• A strong understanding of technology and the ability to assist others with its use.
• A high level of enthusiasm and a positive, can-do attitude.
• The ability to remain calm and professional under pressure.
• A dedication to delivering a world-class customer experience.

We are one of the top non-profit organisations in the UK to work for. You will receive a competitive salary, a generous Pension Scheme, and annual leave entitlement. Additionally, you will have access to various learning and development courses to support your personal and professional growth.

We build teams of people from different heritages and lifestyles from across the world, whose talent and contributions complement each other to greatest effect. We believe diversity in all its forms delivers greater impact through research, teaching, and student experience.

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