Enquiries Coordinator

Hours: Full time 36.5 hours per week.

Requests for flexible working options will be considered (subject to business need).

Contract Type: Fixed term for 2 years

Expected Interview date: To Be Confirmed, In Person Only.

Expected start date: November 2025

About the role

As an Enquiries Coordinator you will be responding to enquiries from prospective students, applicants, staff members and external contacts across multiple channels including email, telephone and live chat. You will maintain information to ensure responses to enquiries are understood, up to date and accurate. Working as part of the UK recruitment team you will assist with the planning, scheduling and delivery of the University’s student recruitment activities and events, providing informed and positive face-to-face engagements.

About you

You will have a professional, approachable, and welcoming demeanour, supported by excellent communication skills and a strong commitment to delivering high-quality customer service. You will be able to produce clear and engaging written and verbal communications appropriate for a range of audiences. You will maintain a high level of accuracy and attention to detail and possess a good understanding of the UK Higher Education system. You will engage confidently and positively with prospective students, whether in person, in writing, or over the phone. Ideally, you will also have previous experience in a customer service or client-facing role.

About our Division

The CEA division is vital in contributing towards the success of Sussex. We work closely in partnership our academic schools and other learning institutions in the UK, and, Internationally to attract the very best students we can.

Our ideas matter, that is why we work and advise on Institutional Growth Strategies to support the University in achieving positive outcomes. The life-long relationships with our global alumni and friends enable many of the gifts which allow Sussex’s research to flourish.

Please find further information regarding the division at: 

Communications, Engagement and Advancement: University of Sussex.

Why work here

Our university is situated off the A27, next to the beautiful South Downs where you will enjoy everything that our 150-acre campus has to offer. We are accessible by public transport; Falmer train station is a five-minute walk to campus and several bus stops are located within campus. We also have dedicated cycling paths and encourage our staff to use these with our offering of a cycle to work scheme. 

Sussex is a renowned, multi-accredited, research-led International University and this is only possible because of the people that work here. Whether you are a member of Faculty, part of a Professional Services team or a Student, it’s our people that make us great and we want you to be part of that.

Find out more about our reward and benefits package.

Find out about our equality, diversity and inclusion.

Further Key Information

Please contact k.corneby@sussex.ac.uk for informal enquiries.

For full details and how to apply see our vacancies page.

The University of Sussex values the diversity of its staff and students, and we welcome applicants from all backgrounds.

The University requires that work undertaken for the University is performed in the UK. 

Visa Sponsorship Queries: This role is not eligible for sponsorship under the Skilled Worker route.

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