Senior Income and Fees Officer

Department
The post holder will be a key member of the Income and Accounts Receivable function, and will ensure effective and efficient operation by being involved in all aspects of invoicing, income collection, account reconciliation and debt collection procedures. The Accounts Receivable function sits within the Finance Department as part of the Procurement and Transactional Services team which also covers procurement, payroll and accounts payable functions.

This role will require the ability to think logically and apply knowledge of complex and diverse funding criteria while adhering to strict financial compliance regulations including debt recovery legislation. You will be numerate and able to analyse data and financial information to a high level of accuracy ensuring deadlines are met, with an ability to use computer-based accounting systems. Your ability to demonstrate customer service skills, work collaboratively with and supervise colleagues, and manage your day-to-day workload with minimum supervision whilst using your initiative is essential to the role.

About the Role
To undertake a range of specialised, administrative activities that contribute to the effective and efficient operation of the income and fees office within the finance department and ensure accurate generation and collection of student/sponsor fees and commercial/research income for the University:

• Take a lead role in proactively managing student, sponsor and commercial/research debt within a customer focussed environment, ensure the effective and prompt collection of amounts due including resolving queries, liaising with external organisations negotiating payment plans and using external debt collection services where required.
• Work with the Finance manager to develop strategies and procedures to maximise collection of relevant fees, charges and commercial sums owed.
• Review income and fee activities for potential fraud and money laundering and undertake relevant investigations with supporting records and follow up with relevant agencies.
• To support the Finance Manager in managing systems and processes relating to student fee generation, including managing and maintaining the annual Fee Table, running fee generation and allocation routines and fee revisions.
• To update information received from Student Loans’ Company (SLC), to deal with errors/omissions and to return corrected data on student enrolments back to SLC.

Skills, Experience & Qualifications Needed

• Knowledge and understanding of debt collection principles, practices and regulations.
• Knowledge of student systems / financial systems e.g. SITS, Agresso or similar.
• Experience of Debt Recovery procedures and regulations, oral and written.
• Experience of working to a high level of accuracy and detail.
• Knowledge of the HE Sector.
• Experience of Industry Regulations, i.e. Banking Procedures, Money Laundering, Data Protection Desirable.
• Experience of customer service provision and office procedures within a large, complex organisation.

The University is committed to promoting a diverse and inclusive community – a place where we can all be ourselves and succeed on merit. We offer a range of family friendly, inclusive employment policies, flexible working arrangements, staff engagement forums, campus facilities and services to support staff from different backgrounds. #EqualityatYork

Interview date: 20th November

For an informal discussion about the post, please contact: Adrian Murgatroyd, Assistant Director, Finance Shared Services on 01904 324099.

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