Assistant Disability Adviser

About us:

Disability Support & Inclusion works to remove barriers faced by disabled students so that they can participate within the King’s community on an equal level to their peers.

We are part of the Students & Education Directorate, a collection of wide-ranging professional services in place to support King’s students and their education. As a directorate we manage the student lifecycle from application to graduation and beyond, to ensure a coherent and seamless student experience and effective administrative processes, working closely with King’s faculties to do so.

About the role:

Assistant Disability Advisers (ADAs) are the first point of contact for students seeking disability-related support. They provide guidance and assistance from pre-application through to graduation, creating King’s Inclusion Plans for students with Specific Learning Differences (SpLDs), facilitating access to adjustments, and ensuring appropriate referrals.

The role also combines operational and administrative responsibilities that ensure the smooth running of the service. This includes managing appointment booking systems, triaging enquiries, uploading documents, preparing evidence statements, supporting finance processes (such as creating purchase orders and monitoring expenditure), contributing to data reporting, and overseeing key logistics such as service rotas and project activities.

Post holders will also support open-access resources, screenings, student engagement activities, and the onboarding of new staff, while contributing to service development and inclusive practices.

This is an excellent opportunity to develop experience working with a diverse student population, combining direct student support with broader administrative, financial, and data responsibilities.

This is an exciting opportunity for candidates with an interest in disability and neurodiversity, and who wish to utilise their skills in student support.

This is a part time post (80% FTE), but we welcome applications from candidates seeking a flexible work pattern within our necessary service operating hours [10am to 4pm].

About you:

Essential criteria

• Relevant work experience and/or education: this could include practical experience working with disabled people, roles in further or higher education, customer support, administration, or related qualifications and training.
• Excellent customer service skills with consideration, discretion, and an understanding of the sensitive nature of personal data, with full compliance with Data Protection legislation.
• Excellent written and verbal communication skills, with the ability to provide accurate, clear, and sensitive guidance on varied and complex enquiries.
• Competence in using IT systems including Microsoft Office, Microsoft Teams, and Excel, with the ability to learn and use case management and/or finance systems.
• Strong organisational skills with experience of working methodically under pressure to meet deadlines, including managing administrative and financial processes.
• Understanding of confidentiality, professional boundaries, and safeguarding considerations, knowing when and how to escalate or signpost sensitive cases.
• Commitment to disability rights, with a focus on delivering high-quality services for disabled people.
• Ability to work independently using initiative, as well as collaboratively as part of a team, with flexibility to take on a wide variety of tasks.

Desirable criteria

• Experience of providing information, advice, and guidance and/or delivering disability-related support.
• Knowledge of disability support issues affecting students in Higher Education.
• Experience of facilitating student-facing services such as drop-ins, workshops, or engagement events.
• Experience of using case management, student record, or financial systems (e.g. SITS, AAM, or KFin).
• Experience of preparing reports, analysing data, or contributing to service process improvements.

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