Student Conduct and Appeals Manager

About us: 

We are part of the Students & Education Directorate, a collection of wide-ranging professional services in place to support King’s students and their education. As a directorate we manage the student lifecycle from application to graduation and beyond, to ensure a coherent and seamless student experience and effective administrative processes, working closely with King’s faculties to do so.

About the role:

The Student Conduct & Appeals Manager is responsible for the management of a case load of referrals made to the Student Conduct and Appeals ranging from academic appeals, complaints and misconduct to fitness to practise and support for study processes. They are primarily responsible for investigating and bringing to resolution cases that have been referred to Student Conduct & Appeals as well as clerking the various committees and panels which are involved in the processes dealt with by the team. 

This is an exciting opportunity for candidates looking to work in a team that deals with a range of issues from academic to non-academic matters and who wish to utilise their skills and expertise in managing complex cases. This is an opportunity to grow your skills in dealing with complex university processes.

This is a full time post, and you will be offered an indefinite contract.

About you:

Essential criteria

• Relevant work experience: We think a wide range of different work and educational experiences could support you to be successful in this role. Relevant work experience might include work in support and case management, dispute resolution or student services
• Excellent interpersonal skills, with the ability to translate complex information into easily understood language for the given audience, in both written and oral mediums
• Ability to manage the workload of yourself and your team in a fast-changing environment, meeting challenging deadlines while ensuring service standards
• Ability to establish and proactively build professional working relationships with external and internal stakeholders
• Ability to analyse and interpret data or detailed information to support decision making,  and the resolution of complex problems for which an immediate solution may not be clear
• Sound knowledge of safeguarding, assessing risk and duty of care. An understanding of when to escalate cases, and respond with diplomacy and sensitivity
• Sound knowledge of regulatory issues in relation to student misconduct, appeals and complaints within higher education, providing advice or training in relation to such matters
• Sound knowledge of the sensitive nature of personal data, and the importance of compliance with Data Protection Legislation (by both yourself and your team)

Desirable criteria

• Training or experience in any of the following areas: mediation and dispute resolution; welfare or mental health; diversity and inclusion and; legal or quasi-legal matters.
• Able to identify operational areas for development, propose and implement solutions, in co-ordination with others

Further information:

We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the advert. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.

Interviews are provisionally due to be held in the week of 8th December.

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