Student Services Adviser

We are a world class research-intensive university. We deliver teaching and learning of the highest quality. We play a leading role in economic, social and cultural development of the North East of England. Attracting and retaining high-calibre people is fundamental to our continued success.

The Role
The Student Success Unit is responsible for developing and supporting the delivery of an outstanding and distinctive student experience so that students have a high-quality university experience.

We are seeking a Student Services Adviser to provide an efficient and professional customer service to all users of the Student Services; offering information and specialist advice on a broad range of issues and completing various administrative tasks for customers.

You will develop a wide-ranging, comprehensive understanding of all university services in order to resolve the complex, unique and diverse enquiries that present at the Level 1 Student Services Helpdesk and Student Services Helpline.

Occasional evening and weekend work is required during key business times such as student arrival and registration.

Informal enquiries should be directed to Michelle Monaghan, Student Engagement Team Leader: michelle.monaghan@newcastle.ac.uk or Claire Beadling, Student Success Operations Manager: claire.beadling@ncl.ac.uk.

To apply please upload your CV , along with a cover letter evidencing how your experience and skillset meets the person specification as outlined in the job description (available on the university's website, accessed by the 'Apply' button).

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