Operations Manager

We are a world class research-intensive university. We deliver teaching and learning of the highest quality. We play a leading role in economic, social and cultural development of the North East of England. Attracting and retaining high-calibre people is fundamental to our continued success.

The Role
The School of Engineering and Faculty of Science, Agriculture and Engineering are seeking an exceptional and enthusiastic Operations Manager to join the Professional Services team. This is an exciting and challenging role, and you will be responsible for organising the Schools operational services with responsibility for supporting the development of an environment to enable high quality education, research and engagement.

You will lead the operations team, having overall responsibility for ensuring all the School's activities relating to operational services are carried out effectively and with a commitment to enhanced efficiency and quality. This includes building and leading relationships with the Deputy Head of School Operations, Deputy Head of School, Technical Manager and other key business partners across the faculty and working in alignment with the School and Faculty objectives to support excellent service delivery and a ‘One School' culture.

You will be a proactive, innovative and highly organised individual, with experience of successful delivery of operational activities. You will have a strong commitment to sharing best practice in a culture of continuous improvement, in addition to excellent interpersonal skills. You will have experience of building effective working relationships with academic and professional service stakeholders and management. You will be a graduate (or equivalent) with experience of working in a higher education environment or similar.

To be responsible for operationalising strategy and policy across a specific school in the Faculty of Science, Agriculture & Engineering in core areas including, but not limited to: front of house management, support for a high quality digital and physical infrastructure, procurement, purchasing and delivery management. The Operations Manager will lead on all day-to-day operational activities, providing advice, recommendations and guidance to senior management and colleagues, developing and improving administrative processes to enable a high performing culture of continuous improvement in the operations team.

You will form part of a team of 3 operations managers across our schools and this team works collectively together to ensure the delivery of a high-quality service to students and colleagues, consistently delivered where appropriate and aligned with the school and faculty’s strategic goals.

For all informal enquiries please contact Deputy Head of School Operations, Jenny Conn at jenny.conn@newcastle.ac.uk or Head of School Operations, Tom Harding at tom.harding@ncl.ac.uk.

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