Professional Services Administrator

Full Time, Open Ended

Loughborough University has an exciting opportunity to join our London campus as a Professional Services Administrator. We are looking to recruit two enthusiastic team players to contribute to the work of the School. These key customer focused roles include supporting students, Doctoral Researchers, academic staff and liaising with other professional service teams across the University to ensure the School’s professional services operate efficiently and effectively to deliver an excellent experience for students and staff. 

We are looking for individuals with excellent customer service and communication skills, good attention to detail and the ability to prioritise workload. Providing an excellent service to students and colleagues is essential and we are looking for individuals with the experience and skills to contribute to the team in this area. As it is such a diverse role, it is not only a richly rewarding post in itself, but also a fantastic development opportunity for someone looking to enter the Higher Education sector. 

The University is very highly regarded both for its teaching and research, with the Library enjoying excellent staff and student feedback. 

These are open-ended positions based at the Loughborough London Campus in the Queen Elizabeth Olympic Park, which supports postgraduate students and doctoral researchers.

If this role sounds of interest, we’d love to hear from you.

For more information on the role, please refer to the Job Description and Person Specification.

Informal enquiries should be made to Rachael Brivio, Head of Operations, R.Brivio@lboro.ac.uk

Application and assessment process

The closing date for applications is Sunday 7th December 2025. Please refer to the job description and person specification for details about the nature of the role and the essential criteria before applying. When submitting your application, carefully use the criteria to demonstrate how you meet them.

Interviews are expected to take place in-person on the London campus on Thursday 18th December 2025.

Our Benefits

• Generous annual leave allowance up to 44 days for full time staff (inclusive of Bank Holidays & University closure days), with the option to purchase more
• Commitment to enabling employees to work dynamically with a combination of working on campus and remotely (where possible)  
• Financial relocation support for those relocating from outside a 20-mile radius
• Competitive pension schemes
• A range of family friendly, inclusive employment policies and childcare support initiatives, including childcare vouchers.
• Employee Assistance Programme
• Season ticket loan scheme

Our Purpose, Vision, and Values 

Our purpose, Vision and Values underpin all that we do and the way we work at Loughborough. The University promotes the values of being Adventurous, Collaborative, Creative, Authentic and being Responsible. All employees are expected to demonstrate these values in the workplace.   

For more information, please refer to our vision and values.  

Our Accreditations  

We strive to create a culture that supports equality and celebrates diversity throughout the campus. The University holds a Bronze Athena SWAN award which recognises the importance of support for women at all stages of their academic career. 

We are proud to be a Race Equality Charter Member. The Charter aims to improve the representation, progression and success of all minority ethnic staff and students within higher education and address issues of racism within higher education institutions (HEIs). 

We are proud to be a Disability Confident Employer and have adopted a proactive approach to employing disabled people and to creating a more diverse workforce. We ensure that our recruitment processes are inclusive and accessible. We guarantee to offer an interview to all applicants who have declared themselves with a disability, provided they meet the essential criteria for a role.  We proactively anticipate and provide reasonable adjustments and support existing employees who acquire a disability or long-term condition to thrive in the workplace. 

We are a real living wage employer, and our Living Wage Employer Mark shows our commitment to paying our staff according to the cost of living.   

As part of the University’s ongoing commitment to redeployment, please note that this vacancy may be withdrawn at any stage of the recruitment process if a suitable redeployee is identified.