Digital Workplace Support Analyst (Asset Management)

About the role:

Are you passionate about software licensing, compliance, and driving value through smart asset management? Join our dynamic ICT Digital Workplace team as an Asset Management Analyst! In this role, you'll be one of the go-to experts for supporting software assets across their lifecycle from procurement to retirement.

What you would be doing:

You'll work closely with the IC Team Leads, suppliers and internal teams to ensure compliance, optimise costs, and support purchasing decision-making through data analytics. You’ll be responsible for maintaining and improving asset inventory records and ensuring an up-to-date software catalogue. The role also encompasses facilitating software deployment to end users, ensuring devices are correctly licensed and compliant with end user terms. The postholder will also providing staff and student support by efficiently resolving software licensing queries via tickets or calls.

What we are looking for:

• Proven experience in software asset management, including licensing, procurement, and compliance.
• Strong understanding of software lifecycle management and vendor engagement.
• Familiarity with IT service management tools (e.g., ServiceNow) and asset tracking systems.
• Ability to interpret and apply licensing models across various vendors (e.g., Microsoft, Adobe, Oracle).
• Experience resolving licensing-related support queries via service tickets or calls.
• Excellent communication skills for working with internal stakeholders and external suppliers.
• Analytical mindset with attention to detail and a proactive approach to process improvement.

What we can offer you:

• The opportunity to continue your career at a world-leading institution and be part of our mission to use science for humanity.

• Benefit from a sector-leading salary and remuneration package (including 41 days’ annual leave and generous pension schemes).
• Access to a range of workplace benefits including a flexible working policy from day one, generous family leave packages, on-site leisure facilities and cycle-to-work scheme.
• Interest-free season ticket loan schemes for travel.
• Be part of a diverse, inclusive and collaborative work culture with various staff networks and resources to support your personal and professional wellbeing.

Further Information

This is a full-time post (35 hours per week).

If you require any further details about the role, please contact: Garry Mohammed – g.mohammed@imperial.ac.uk.

Please note that job descriptions are not exhaustive, and you may be asked to take on additional duties that align with the key responsibilities mentioned above.

About Imperial

Welcome to Imperial, a global top ten university where scientific imagination leads to world-changing impact.

Join us and be part of something bigger. From global health to climate change, AI to business leadership, we navigate some of the world’s toughest challenges. Whatever your role, your contribution will have a lasting impact.

As a member of our vibrant community of 22,000 students and 8,000 staff, you’ll collaborate with passionate minds across nine London campuses and a global network.

This is your chance to help shape the future. We hope you’ll join us at Imperial.

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