Associate Director: Student Transition & Outcomes

About the role:

The Associate Director (Student Transition & Outcomes) will lead and manage a team in the key strategic area of Student Success.

The post-holder will lead strategic initiatives to improve and close gaps in student transition and outcomes, including oversight of work to improve continuation and attainment for underrepresented student groups and responsibility for the ongoing enhancement and operational delivery of Personal Tutoring. They will play a central role, in collaboration with other key institutional leaders, in coordinating and delivering the Access and Participation Plan for King’s, as well as working closely with stakeholders from across the institution to embed and support Inclusive Education initiatives. The post holder will proactively engage with faculty colleagues and stakeholders across the institution including KCLSU to ensure that that strategies relating to student transition and outcomes are well understood, consulted on, and implemented in an integrated way, with student voice at the centre.

Associate Directors have operational responsibility for a defined portfolio of education and student professional services, as:

• a divisional lead within the Students and Education Directorate;
• the professional services education and students lead within an academic faculty; or
• the lead of defined function-wide transformation initiatives.

The Associate Directors work within and across teams and functions, engaging with a wide range of colleagues across King’s to drive a positive and transformative impact on the student experience. This includes ensuring: 

• that services are delivered efficiently and consistently across King’s;
• the mutual role of service users and those delivering services are understood so that the services deliver value and impact;
• the key measures of service effectiveness reflect the reality on the ground;
• the mutual dependencies of services across and within functions are managed to embed a culture of service, transparency and continuous improvement across King’s.

This is a full-time post (35 hours per week), and you will be offered a maternity cover contract until 26th February 2027.

About you:

Essential criteria

• Relevant work experience and/or education: We think a wide range of different work and educational experiences could support you to be successful in this role. Relevant work experience might include work in inclusive education, equality, diversion and inclusion, student outcomes, attainment/awarding gaps or personal tutoring. Relevant educational experiences might include higher education in a related discipline, professional qualifications or other training.
• Experience of writing policies, procedures and/or reports for senior leadership or committees.
• Ability to synthesise complex, strategic information and communicate a clear vision of what is to be achieved, including project/team objective-setting.
• Ability to proactively build and influence relationships with key external and internal stakeholders .
• Ability to work with others to deliver organisational strategic objectives and overcome challenges.
• Ability to manage the workload of yourself and your team in a fast-changing environment and meet challenging deadlines.
• Ability to have strategic oversight of improvements within the team/department, aligning team development with institutional strategies.
• Ability to have strategic oversight of the department's budget and utilise a variety of funding streams.

Desirable criteria

• Adept at maintaining progress on multiple agendas and projects simultaneously.
• An understanding and working knowledge of governance in the higher education sector, and the regulatory and legal arrangements for UK university governance.
• A relevant higher education qualification, professional qualification or other training.

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