Operations Officer

About the Faculty

The Faculty of Science and Engineering combines research excellence with a strong commitment to growth, innovation and diversity in its educational activities. Public engagement, partnerships, cross disciplinary collaboration, and the generation of research with compelling public benefits have all been central to the Faculty’s work. Our academic schools work together effectively, generating excellent research, teaching and learning opportunities across science and engineering. Having grown rapidly in recent years, the faculty now generates around £200 million in annual income. Altogether there are over 14,000 students and 1500 staff across the Faculty, with many inter-departmental links. We deliver education to over 5,000 students in China, operating a “flying faculty” model.

About You

You will be an experienced and motivated operations professional, educated to degree level or with equivalent experience, who thrives in a complex organisational environment. You bring substantial administrative expertise and a proven ability to lead and support teams delivering high-quality financial and HR services. Your strong working knowledge of systems such as Agresso and Oleeo enables you to guide colleagues, resolve complex queries, and ensure compliant, efficient processes. Skilled in reviewing workflows and implementing improvements, you are proactive, solution-focused, and confident managing competing priorities under pressure. With excellent communication, organisational, and interpersonal skills, you build effective working relationships, recognise when to escalate issues, and work collaboratively to maintain smooth and reliable operational support.

About the role

The primary purpose of this role, reporting to the Operations Manager, is to ensure the efficient and effective delivery of operations services to the Schools/Institutes within the Faculty. This involves providing expert guidance and oversight for financial and HR processes, directly managing more complex queries, and ensuring compliance with relevant regulations. A key aspect of the role is the leadership and management of a team of Operations Administrators who are responsible for the day-to-day administrative tasks across both finance and HR functions, thereby enabling a smooth and well-supported operational environment within the Faculty and Schools/Institutes. The post holder will liaise with central Finance and HR teams to ensure correct adherence to operations processes and the appropriate escalation of complex issues.

About Queen Mary

At Queen Mary University of London, we believe that a diversity of ideas helps us achieve the previously unthinkable.

Throughout our history, we’ve fostered social justice and improved lives through academic excellence. And we continue to live and breathe this spirit today, not because it’s simply ‘the right thing to do’ but for what it helps us achieve and the intellectual brilliance it delivers.

We continue to embrace diversity of thought and opinion in everything we do, in the belief that when views collide, disciplines interact, and perspectives intersect, truly original thought takes form.

Benefits

We offer competitive salaries, access to a generous pension scheme, 30 days’ leave per annum (pro-rata for part-time/fixed-term), a season ticket loan scheme and access to a comprehensive range of personal and professional development opportunities. In addition, we offer a range of work life balance and family friendly, inclusive employment policies, flexible working arrangements, and campus facilities.

Queen Mary’s commitment to our diverse and inclusive community is embedded in our appointments processes. Reasonable adjustments will be made at each stage of the recruitment process for any candidate with a disability. We are open to considering applications from candidates wishing to work flexibly.

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