Assistant Customer Service Manager

We are a world class research-intensive university. We deliver teaching and learning of the highest quality. We play a leading role in economic, social and cultural development of the North East of England. Attracting and retaining high-calibre people is fundamental to our continued success.

The Role
We are seeking a proactive and dedicated Assistant Customer Service Manager to lead our on-site team across three student villages. The ideal candidate will be passionate about delivering first-class service and ensuring our students and residents receive the efficient, professional, and caring support they deserve. In this role, with the support of the Operations Manager you will oversee staffing, resources, and operational processes, including key management and health & safety compliance, and ensure a culture of continuous improvement to meet the evolving needs of our residents.

If you thrive in a fast-paced environment and are committed to creating a positive living experience for students, we would love to hear from you.

You will be responsible for the day-to-day management of the Customer Service team across our student villages, ensuring high levels of customer service are maintained at all times. Ensure the teams are supported and possessing of the tools to provide a first-class living experience to our residents. Undertake managerial responsibilities relating to the role.

To apply, please complete an online application and upload a CV and cover letter. Your cover letter is a supporting statement, and you should outline how you meet the essential criteria (available on the university's website, accessed by the 'Apply' button) of the role and evidence this with examples.

For informal queries regarding the role, please contact David Kent, Operations Manager, David.Kent@newcaste.ac.uk.

For more information about Accommodation Services, please click Accommodation.

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